Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Carpet and Rug Cleaners

Zerorez San Diego

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromKathlern W

    Date: 12/10/2024

    5 stars
    Our carpets are clean!!! The process was as advertised on their website from start to finish. Pricing was affordable. Aaron the technician was respectful, friendly, caring and answered all our questions. He worked around us since my husband is disabled. Process was quick. No after smell. I like the safe method with no residue. We will be using them again to clean the rest of our carpets.
  • Review fromDana C

    Date: 08/02/2022

    1 star
    Today we had an appointment for carpet cleaning of 4 rooms by Zerorez. My wife took off work as a nurse to be home for this service.However, the carpets were never cleaned. The technician stated that he detected urine spots and refused to proceed with carpet cleaning unless my wife agreed to an $80 per room pretreatment ($360 total). She refused and the technician left.This classic bait-and-switch scam is nothing shes seen with previous carpet cleaning, and flies in the face of even basic business ethics.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.