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Business Profile

Dentist

Smiles By Dr Leila

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to lodge a formal complaint against the dental practice that recently treated me. I was persuaded by the dentist to replace all of my fillings, which included five silver fillings and two resin fillings that were installed in June ********************** good condition.I consented to the replacement of four silver fillings, but was not informed that my resin fillings would also be replaced until after the drilling had begun. On December **, 2023, the practice proceeded to replace four silver fillings (teeth #3, 14, **, 19) and two resin fillings (teeth #8, #9 without providing me with a clear explanation beforehand).Following the procedure, once the anesthesia wore off, I began to experience intense pain from tooth #** due to a cavity that had not been fully filled. Despite multiple attempts to contact the practice through their emergency lines and text message, I received no response.To make matters worse, the practice is closed on Mondays, leaving my tooth and nerve exposed and vulnerable for 4-5 days before they can address the issue. Had the original silver fillings been left in place, my teeth would not have suffered this damage.In conclusion, this practice has caused more harm than good, and I believe this constitutes a case of dental malpractice. I look forward to your prompt attention to this matter.

    Business Response

    Date: 12/29/2023

    Dear Better Business Bureau,
    We take patient feedback seriously and aim to address each point with the utmost care and professionalism. Please note that while discussing the specifics of the patients treatment, we are committed to maintaining the confidentiality of her health information as per HIPAA guidelines.
    Our recommendations are always made in consideration of the most current clinical information and with the patient's best health interests in mind.
    While we are focused on resolving misunderstandings amicably and professionally, we are also prepared to protect our practice's reputation against unfounded allegations.
    We prioritize patient health and satisfaction, and as such,have communicated to the patient that our practice stands behind the quality of our work. We remain committed to addressing and rectifying any concerns to ensure the patient's well-being and satisfaction with the treatment received.

    Sincerely,

    Leila Khansari DMD


Smiles By Dr Leila is NOT a BBB Accredited Business.

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