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Business Profile

Satellite Supplies

Star-Mount Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Satellite Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product has damaged 2 starlinks, is not water tight. Has corroded all the cables and fittings inside the system.

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally ordered the 12V mount in Oct 23, website said 3-4 weeks delivery. It was a few weeks late. Spoke to the owner *******, who was extremely condescending on the phone. Assured me all was well and they are top notch with customer service. Received my mount and it worked for less than a week. When I told him I observed water in the connection, he immediately accused me of wrongdoing. I had to pay to send it back and to have to sent back to me. He said the step up inside the unit was bad. Blamed my van and the connection and said I needed to wire it directly to the battery not the 12V system and plug I have. I didnt want to argue but agreed and asked for a 12 battery connection power cord as well as a new cable since this is what he recommended. He told me not to call or email, texting was the only way to communicate with him. Many texts sent with no response and no support. When have reached him on the phone he attempts to explain he was out of town. He confuses my case with others having problems and says he will get it right but does nothing. And that is when he actually responds, after I tell him I will be sharing my experience with others with the same product. Extremely poor customer service and zero guarantee or warranty on product.

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction was July 3rd 2023.I paid the business $789.00.The Star-Mount Systems agreed to provide me the following:Star-mount flat mount pro with RJ45 $409.00 Quick Release slide mount for rectangle dishy for flat mount $279.00 Bracket mount for Starlink modem $54.99 Shipping $45.60 The nature of the dispute is the items have not been delivered and it has been 6 weeks since the initial order date. I have contacted the supplier multiple times. The most recent phone call the supplier made it seem like I was at fault. The tracking number 1Z13FA110392768647 has said for over 2 weeks "LABEL CREATED". The supplier also accused me of requesting a new shipment of the same order inorder to receive 2 orders of the same kind to later sell the original order on *********** Star-mount Systems order #****

Star-Mount Systems is NOT a BBB Accredited Business.

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