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Business Profile

Trampoline

Get Air Poway

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Get Air Poway's headquarters and its corporate-owned locations. To view all corporate locations, see

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Get Air Poway has 2 locations, listed below.

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    • Get Air Poway

      12160 Community Rd Poway, CA 92064

    • Get Air Poway

      5142 Argosy Ave Huntington Beach, CA 92649

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct. 1st we booked a birthday party for my son. When I first called Get Air I booked a 15 person party, from 3-5. They told my I could change the timing or upgrade my party at any time. I called 3 days later to book a 30 person 3 hour party instead. They booked my from 2-5pm. I called at another time because I did not receive a confirmation and called about 2 weeks prior to my party confirming the pizza and drinks. When I called they told me that they did not have my reservation. They said they had my party at 3-5 for a 30 person party. I then stated again no I booked a 3 hour 30 person party. They agent then told my the only place they had left was a private room which had to be extra. I argued with them for a little while stating that is not what I spoke to the other agent about. They finally gave me the room assured me I was booked for a 3 hour party from 2-5 pm. I called a day before to again confirm with them. Another agent again told me I did not have a party booked with them and they were completely full. Then got another agent on they said they had my party but was booked from 3-5. I had at that point a day before the party had invited and 45 people confirmed to attend the party. They were again apologetic and finally booked the right party. I get to the party prior to 2 pm and check in at the front. When I check in at 1;45 pm they again told me I had no party booked. This was the worst experience I have every had booking a child birthday party. Having had the experience with my other 2 children. This location the manager and people that answer the phone are disorganized, rude and unapologetic. I want a refund for the amount of distress this party caused me and my guests.

      Business Response

      Date: 12/06/2023

      In response to this complaint- I have reached out to the guest via email and I am awaiting a response back. 

    Get Air Poway is NOT a BBB Accredited Business.

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