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Business Profile

Auto Wrecking

Benzeen Auto Parts
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/08/20 ; paid BENZEEN AUTO PARTS $12000.00; The business committed to a 1 ********************* Warranty on all parts. This standard 1 year warranty protects your parts against failure for up to 1 year. In the event of failure BENZEEN AUTO PARTS will repair, replace, or refund the purchase of the part. The engine ( 2013 S63 ) has a knocking sound coming from both side of the engine and it is using oil. The business offer $1500.00 dollars. I declined the offer. The business then said maybe they could get me a couple more $100.00. The business last offered $2000.00 for labor. The estimated cost for repairs from ******** **** was over $6800.00 if they didn't find anything else wrong after they open up the engine. Reference Number ******.

    Business Response

    Date: 08/01/2022

    *******, 

     

     I understand you must be frustrated and i don't blame you, but we stand strong by our warranty. Shortly said your purchase date was 12/08/2020 this claim was made on 7/15/2022 1.5 years later. 

     

     With used parts its never easy, especially a ******** ******* That is why Benzeen offers a FREE 1 year warranty; unfortunately you did not purchase a extended warranty.

     

     Although no extended warranty was purchased out of good measure Benzeen was willing to offer you a partial  discount to help you; as a goodwill donation/reimbursement to a valued customer.

     

     Still today I believe that was going the extra mile.  ******* i truly hope things get better. 

     

     God Bless, 

     

     *********************, VP Sales Benzeen Auto Parts 

    Customer Answer

    Date: 08/07/2022

    I am rejecting this response because: My warranty claim starter APIRL 26, 2021. There was a one year Warranty from 12/08/2020 to 12/08/2021.

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