Business Profile
Auto Wrecking
Pick-N-PullHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Pick-N-Pull's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 20 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a used tire that had hidden damaged,tried to returned it the next day and they refuse to honor the warranty claiming that they did Not marked the tire,****** refuse and was very rude at the fact that he was the one whom sold me the tire and since it was kind of busy did Not marked it, all I wanted was an exchanged but he refused and was very,very Rude,Not wanting to honor the warranty.Initial Complaint
Date:11/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Okay well pick n pull every so often has a half off sale. I read the dis claimer before i drove all the way there. I wanted a tire & for 1/2 off. It clearly states the sake excludes tire sets of 2 or 4 tires. ************ sets., ***************************** wheel sets! So that would mean a single tire is included in the saleBusiness Response
Date: 11/28/2022
This was handled appropriately.Initial Complaint
Date:11/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/17/22 THEY ARE FIRING ME AND CHOOSING NOT TO PAY ME UNTIL NEXT WEEK, YOU HAVE TO PAY UPON TERMINATION.Business Response
Date: 12/13/2022
This was handled per policyInitial Complaint
Date:10/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on Sunday, 10/23/2022,I went to ********** in ***********, **...I bought a trunk lid and a bench seat out of a **** Buick Skylark.My bill was 128 and change...i thought that was somewhat high , so I checked my receipt.She charged me for a 215-1,at *****.. which by their pricing board, is a seat with tracks, a front seat.What I got was a *****, which is a rear seat , which does not have tracks.It is priced at 27.99...When I called back, the girl said, "well, thats what it comes up in the system"...you know, if the pricing had been, all seats at *****, I wouldnt have said a word...but they clearly are different parts, and I got charged for the wrong one.It would have been fairly easy to go to the car and see that the rear seat was gone, and the front one, with tracks, was still in the car...but they wernt interested in making this right, they took the lazy way out and blamed the computer..either way, 25-or 26 dollars wont make me or break me, but to me, this is fraud...and I wont EVER do buisness with a Shnitzer buisness again...Business Response
Date: 10/25/2022
We have called the customer and apologized, for which he was grateful. He has been granted a full refund and will be returning.Initial Complaint
Date:09/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sept. 8, 2022 purchased 4 tires and matching rims at pick n pull with the guarantee they would fit my car. ******************* tires refuses to put them on my car because they dont fit, the lug pattern was not a match with my car though I was guaranteed that theyd match. Also the tires were in unsafe condition because of tread wear. Im just a handicap senior knowing little about cars but I feel scammed. I returned the tires and rims Sept 9, 2022 and requested a full refund because the guaranteed to fit tires and rims did not fit!!! They promptly handed me a small slip of paper telling me not to lose it as it was my proof of STORE CREDIT for the $201.73 I spent on the tires and rims. Thats a scam if I ever saw one.Business Response
Date: 10/19/2022
The customer was contacted and this resolved to their satisfaction. I just did not get that posted in time.Initial Complaint
Date:09/07/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is ************* located at ******************************************************************* phone# ************ Manager: Fhuq or Fhuk (rude) lacks proper ***************** Date of Transaction: 9/2/2022- I brought DMV paperwork for my Mom's car and ***** of ******** paperwork for my Mom who has dementia. I was told the tow driver would pickup car between 8 am - 12 pm on 9/7/2022 and deliver me a check for $380.00 in my Mom's name. I look outside at 7 am this morning 9/7/2022 and the car is gone. I wait until 9 am to call when Pick n Pull opens and they tell me we have the check here. I told them I had a brand new battery in that car and why did the tow driver take the car before the arranged time (no answer) Was told by the employee that technically its Pick and Pull property now and unfortunately we cant take it out the car. I live approximately 25 miles away and came to you guys on 9/2/2022 to process the paperwork, now you want me to come back and pickup the check that the tow person allegedly had when he picked up the car earlier than he/she was supposed to. Record # **-Y09-23; Quote # Q-*******; Yard # **. I have a receipt for the battery I purchased from a shop I had the car in which i paid $135 plus $15 warranty. The car did not pass smog and has not been driven. Being that the tags were up for renewal and i had passed more than 60 days, the car was outside of the retirement program period, so the next best thing was to junk it.Business Response
Date: 09/19/2022
Customer was contacted by ***************** Issue resolved to all parties satisfaction.Customer Answer
Date: 09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
Date:08/10/2022
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold this place aluminum scrap metal. And was given a worthless credit card with nothing on it, then they tell me wait 3 days n try again, a week later and they refuse to pay me blaming the credit card people and there blaming shitster Steele, I want everyone to know there crooksInitial Complaint
Date:08/10/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,On August 8, 2022 I visited Pick-n-Pull to purchase a vehicle driveshaft. A year prior on June 6, 2021 I received $39.55 store credit slip/receipt for a return of a vehicle window. This receipt has no expiration date listed. I had the intention of using this store credit on my driveshaft purchase. I had not been to the business since I received the store credit. When I attempted to use the credit slip on my driveshaft purchase the cashier claimed that the slip had zero balance. I mentioned this was impossible since I had not purchased anything with it and had not been to the establishment since obtaining it. She called her corporate office to gather more information and she was unable to retrieve any information besides the initial zero balance statement. I asked her if she could tell me what the credit had been used on. She said that they recently "upgraded their systems" and were unable to retrieve any information on old credit slip accounts. I asked her to honor the credit since I had not used it nor could she tell me where the money had gone. It is also worth noting that credit slips are marked with a pen after use to reflect new balance or confiscated if they have zero balance. I mentioned this as well since my slip had no markings. She refused to honor the credit and would provide no explanation on what/when/where/who had used my store credit. From the business all I ask is my store credit be honored and applied to the driveshaft purchase I made.Business Response
Date: 08/15/2022
The situation was resolved to the customer's satisfaction.Initial Complaint
Date:08/03/2022
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a toolkit reward member for more than 2 years now and have recently completely stopped receiving my $20 vouchers that members earn everytime they spend $350. In the beginning of being a member I would receive my vouchers relatively promptly once I reached the $350 threshold and eventually I stopped receiving them regularly. I then I had to contact pick n pulls' toolkit reward email for help in sending me my vouchers accordingly to which they would eventually generate and forward them to my email. It got to the point to where in order to receive the vouchers that I had earned I would need to contact the reward department otherwise I simply would never receive them. Many times the representative I would be in contact with would recommend for me to check my spam inbox and not once were the emails sent there. Most recently I am still not receiving my vouchers, I have sent 2 emails within the last month (on 7/11 and 7/20) to the toolkit reward program email address provided on their website and am yet to hear back. I spoke with a worker at my local pick n pull that I frequent and they recommended that I reach out to corporate. I've called the corporate help desk, they provided me with a contact number for toolkit help and the phone rings until you reach a voice-mail that I assume at this point no one tends to. The fact that your program cannot deliver on the benefit it has promoted to the public has created a headache for myself and I'm sure many others as well.
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