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Business Profile

Fire and Water Damage Restoration

Five Star Restoration a Division of Kustom
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Five Star Restoration a Division of Kustom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Five Star Restoration a Division of Kustom has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Zeb A

      Date: 06/20/2023

      Zeb A

      Date: 06/20/2023

      This company is less than garbage. Had to call BBB and CSLB to get them to move on with a halfway, over budget project. After almost 4 years still isnt complete. It seems like a pattern with this company, over promise, over charge, then NEVER deliver.

      Five Star Restoration a Division of Kustom

      Date: 06/21/2023

      Zeb,

      We are sorry that you feel this way. You know all the complications with this project. We originally contracted with you to repair a fire damaged home. The building department would not allow this to move forward after their first inspection. They made us tear down the entire structure and rebuild. The time to get the plans and permits through the pandemic took years to obtain. We built you a nice brand new home in lieu of repairing the old one and we stayed within your insurance budgets to do so for you due to the situation. We wish you the best and enjoy the new home. 

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