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Business Profile

Lenses

Eyeconic, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lenses.

Reviews

This profile includes reviews for Eyeconic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Eyeconic, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    4.68

    Average of 228 Customer Reviews

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    Review Details

    • Gilbert R

      Date: 09/18/2024

      Excellent glasses, perfect prescription and fast delivery I am very pleased with the outcome

    • Danielle D

      Date: 09/12/2024

      Danielle D

      Date: 09/12/2024

      Three days ago my husband had a $250.00 lens/eyeglass credit from our insurance available. Today when my husband and I went on the website to purchase eyeglasses the credit was mysteriously gone. I had just purchased a pair of eyeglasses for myself on 9/9/24 for $450.00. Today, 9/12/24 I had just purchased $532.95 worth of contacts, out of pocket, prior to looking for a set of glasses for my husband. Upon returning to purchase my husband eyeglasses we noted his insurance credit of $250 was missing. I promptly called Eyeconic to find out where his lens/eyeglass credit disappeared to which we have paid insurance for to be told he did not have this credit which was there 3 day ago. I immediately cancelled my contact order and informed them that I would be contacting the BBB. I would like this credit returned effective immediately as this is complete fraud. I will be losing employment, health insurance, and benefits at the end of the month due to health crisis and this has certainly been an added stressor.

      Eyeconic, Inc.

      Date: 09/13/2024

      Dear *****: Thank you for reaching out and giving us more information about your experience. We sincerely apologize for the experience you had with us on Eyeconic.com. Eyeconic allows you to shop for all dependents and apply their benefits and while you do not need to create a separate account for each dependent, youll need to toggle between names and check out separately. It appears the system previously attached your benefits, not your spouse's. We've researched your insurance coverage under your plan, and your spouse's frame benefit is not eligible at this time. We apologize for any inconvenience this may have caused you. Currently, Eyeconic can only fill complete orders (lenses and frame). We encourage you to contact VSP Member Services directly for any questions or further assistance regarding your vision plan's coverage and eligibility. Member Services can be reached at *************, Monday through Saturday 6:00 a.m. to 5:00 p.m., Pacific Time.
      Our Eyeconic Customer ********************** Department processed your cancellation and refund request for your contact lenses on September 12, 2024. We hope to have the opportunity to better service you in the future. If youd like to speak with us further, we're available at ************, Monday - Saturday 7:00 a.m. to 5:00 p.m., Pacific Time.

    • Ryan P

      Date: 04/06/2024

      i love my progressives!! these are better than the ones i had that were measured in person!

    • Ann A

      Date: 04/05/2024

      Glasses were well made. Good fit. Needed a new rx and now I can see better. I wear progressives and they are working well. Insurance paid partial and it was a good savings. The shipping is so much faster than the eye doctor's shipping.

    • YD S

      Date: 03/31/2024

      Love the frames; having problems with the prescription.I will still try company.

    • Michael L

      Date: 03/26/2024

      Very happy with my Eyeconic experience. Fast shipping. My insurance paid for this order and I will order sgain

    • jason m

      Date: 03/20/2024

      jason m

      Date: 03/20/2024

      love the frames but prescription is off. not thrilled with that.

      Eyeconic, Inc.

      Date: 06/28/2024

      Dear ***:Thank you for reaching out and giving us more information about your experience with us. We're sorry to hear you are experiencing difficulty with your glasses.For your convenience, we have emailed you a *** return label which will arrive in a separate email. The return label will be coming from ***, not from Eyeconic directly, and may be filtered to your spam folder. Once your return is in transit or has been received, we will begin the redo process. If you prefer to discuss your options via phone, we're available Monday through Saturday between 7:00 a.m. and 5:00 p.m., Pacific Time. You may also wish to refer to our Return and Exchange Policy online for more information. We appreciate the opportunity to make this right for you and look forward to assisting you further!

    • Robin R

      Date: 03/18/2024

      I made a mistake with my first prescription and Eyeconic was great in allowing me to return my glasses and change it at no charge. My glasses look great and I am thoroughly satisfied with my purchase.

    • Kay B

      Date: 02/01/2024

      I was very pleased with everything. Shipment came sooner than estimated and fits perfectly.

    • Mia M

      Date: 01/22/2024

      Mia M

      Date: 01/22/2024

      Even with insurance, they were more expensive than other sites I've used without insurance. Their process time is also extremely long. It's been over a month and my glasses still have not shipped. I emailed them after they missed the first expected ship date. They said there was a delay but no one notified me of the delay until I contacted customer **********************. They gave me a new estimated ship date. After they once again missed the ship date, I called customer **********************. They then told me that the glasses did not pass inspections and would not be shipped for another 2 weeks. This will be over a month after when they originally predicted the glasses would ship by. I would NOT recommend ordering from them due to poor communication, long process times, and price points.

      Eyeconic, Inc.

      Date: 03/08/2024

      Dear *****: Thank you for reaching out and giving us more information about your experience with us. We sincerely apologize for delay of your order. Weve passed along your concerns to the appropriate department, and we really appreciate that you took the time to leave us some feedback. Our records show that you contacted our Customer ********************** Department and it appears this has already been resolved. Eyeconic hopes to have the opportunity to better serve you in the future. If youd like to speak with us further, we're available at ************, Monday - Saturday 7:00 a.m. to 5:00 p.m., Pacific Time.

    Eyeconic, Inc. is NOT a BBB Accredited Business.

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