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Business Profile

Pool Therapy

Reliable Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Technician ******** came to my home 03/12/24 advising my fridge needed new fan motor the technician did not advise the part is no longer manufactured or available for purchase and subsequently purchased the incorrect part and did not fix my refrigerator. The technician also miss diagnosed my dishwasher repair and left me out of pocket over $600 with broken appliances that were never repaired.

    Business Response

    Date: 07/09/2024

    Hello,

    To whom it may concern,

    the complaint is not about my company (Reliable Service Center License # *******. I don't do any residential work and my territory is *********************** area. I've never been to Galt to do any kind of service. Also, i just opened the attachment by the customer and the company name on the invoice is "Last Stop Repair Appliance" License # *****. please double check the invoices provided by the customer and remove this complaint from my account. Appreciate your help.

     

     

    Thank you

    *************************

    Customer Answer

    Date: 07/09/2024

    I am rejecting this response because the original receipt provided is for Reliable Service. The receipt for Last Stop Appliance is the 2nd company who came out, after Reliable Service. Last stop Appliance Repair correctly diagnosed my appliance repairs needed advising parts are no longer available for my refrigerator which was also verified by ***** Direct. I have attached copies of the receipts for the original service. 

    Business Response

    Date: 07/13/2024

    I told you before. I work for (QSR- Quick Service Restaurants) Fast food restaurants and DO NOT work on any residential units. My specialty is *** machines, ***** machines, commercial fryers, steamers and walk-in freezer/cooler. I've never been to Galt for work. Also, I've been using quickbooks and Xero for accounting and Haven't used hand written invoice in the past ten years. Neither the handwriting nor the phone number on that invoice is mine. I recommend BBB and the customer to call the phone number on the invoice provided to get information of the supposed contractor.

     

    Thank you

Reliable Service Center is NOT a BBB Accredited Business.

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