Business Profile

Vision Insurance

Vision Service Plan

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Vision Service Plan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

102 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: started Aug 19, 2020.Total of over ****** since that month at $30.** per month. The company provides a vision service plan. I signed up after being laid off from my company as a driver during the Covid-19 pandemic. I was aware there would be a 1-year service agreement and agreed since I need my vision to see adequately so this is considered a necessity in my book. I returned to my company at the end of 2020 and continued paying as I'd previously agreed. When time for my renewal the following August 2021 I reached out to the company July 20, 2021 to cancel considering I was now back on Parish benefits or to some may be called a County. I spoke with a representative but the name of ******************************* she assured the benefits will be processed for cancellation instead of renenwal. I went on about my day and life. Lost a few family members, tragedy after tragedy and noticed recently my bank account has continued to be drafted 30.** per month by VSP! So of course I called. I was advised by this rep oh no you can't cancel you are in a one year service agreement. I felt as if I were in the twilight zone. This repetition of me calling, attempting to cancel and gone on for years. I have not used the benefits, I continue to pay and every year they change my renewal date to a new year and it seems as if I just started less than a year ago. Now if that isn't some shady business practice I don't know what to call it. But it's the most clever thing I've ever seen and VSP has master defrauding the elderly.
Business Response
Date: 03/16/2023
Hello,

Attached is VSPs response for a grievance received. I have also attached a copy of the letter being sent to the member. Please contact me with any questions.

***************************
VSP Complaints & Grievances
*********************************
Customer Answer
Date: 03/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a few issues with VSP and my first one is that they misrepresent their benefits on their website. They do not clearly list anywhere online what their out of network benefits in each category are and, when I spoke with a representative over the phone, they told me that I am hardly the first person to call and complain. They offered to MAIL me explanations.My next issue is this, my out of network frame allowance was $55 reimbursement for a $525 frame, and my lenses they paid $45 and charged me a $20 co-pay for $665 lenses + coatings. $100 for a whole years worth of vision care seems criminal to me. The very least the could do is list clearly on their website how little true options they give beyond their preferential providers, and how little they actually give back. I can understand contact suppliers having preferential treatment, when the product is the same regardless of who is selling it, but people should be able to choose their frames and lenses with a reasonable dollar amount expected. For example, I could have received $175 for contacts but their website said $200 frame allowance and there was no out of network dollar amount listed. Its intentionally misleading and they know it.
Business Response
Date: 03/09/2023
Attached is VSPs response for a grievance received under BBB Complaint # ********. Please contact me with any questions.

******************
VSP Complaints & Grievances
*********************************
Customer Answer
Date: 03/10/2023
I am rejecting this response because:

While I appreciate VSP sending an additional $100 check to meet a number closer to their listed benefit price, I still do not feel that it is appropriate to ignore the request of their clients for out of network information to be posted clearly on their website. It isnt complicated information, the operators knew it, and the issue has clearly been raised before by other customers. I understand that VSP would PREFER their customers to use in-network providers, but it is inappropriate to leave out-of-network information off of their benefits list on their website. Customers deserve to know without digging through files or waiting on hold for an operator.

Business Response
Date: 03/16/2023
Attached is VSPs final response for BBB Complaint # ********. Please contact me with any questions.

******************
VSP Complaints & Grievances
*********************************
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company offered a rebate for the purchase of a certain brand of an eyeglass frame. The rebate request was submitted in November 2022 with the understanding that the $100.00 rebate would be received in 6-8 weeks. I've called and spoken with customer ********************** at least 2 times (Jan and Feb 2023). The response is always the same, "You qualify for a rebate, and it is being processed; expect to receive it in **** days". I feel they are not dealing with this issue in good faith and should either refund the costs of the frames or issue a rebate.
Business Response
Date: 03/03/2023
March 3, 2023

Dispute Resolution Department
Better Business Bureau serving Northeast **********
Via BBB Online Portal
BBB Case #: 19515180

Dear Dispute Resolution Department:

I am writing in response to a grievance that VSPs Complaint & Grievances Team received on February 28, 2023 regarding the member listed below.

Member Name: ***************************

We show ****************** has an active VSP plan through ************************ with Member Only coverage that became effective on January 1, 2020.His plan allows coverage for exam, lens and frame once every 12 months based on a calendar year. As an alternative, a patient may obtain elective contact lenses instead of lens and frame, but not both services in the same eligibility period.

Rebates are processed by a third-party fulfilment partner. We are working with them to improve member experiences. Typically, rebates are processed and the Mastercard Prepaid Card received by the member within **** weeks from the date of submission. I apologize that the processing took longer for *******************

I contacted the rebate center on behalf of ****************** and worked with ****** regarding the status of his rebate. She was able to confirm that Mr. ******** rebate form was received on December 5, 2022 and assigned tracking number **********. The rebate was fulfilled on March 1, *************************************** the amount of $100.00 was mailed to him at the address he provided. ****** apologized for the delay and advised to please allow ***** days to receive the Mastercard Prepaid Card in the mail.

If ****************** does not receive his Mastercard Prepaid Card within 14 days of the March 1, 2023 mailing date, he should contact the rebate center directly for assistance. He may check the status of the rebate online at vsprebates.com or by calling the rebate center at **************. Please note, there is also a chat option on vsprebates.com and their posted business hours are Monday through Sunday from 7:00 a.m. to 7:00 p.m., Central Time.

Please feel free to contact me at ********************************* if you have any other questions. My office hours are Monday through Friday from 5:00 a.m.to 1:30 p.m., Pacific Time.

Sincerely,

***************************
Complaint & Grievances
PPI/CEC Operational Compliance Team
Case # ********
Initial Complaint
Date:02/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business is charging me monthly. They auto-renewed the plan without my consent. I have been receiving monthly charges for over a year. I have never been able to access my online account, even after numerous attempts involving emails, auto reset, and calls. I have made numerous attempts to cancel my account and yet they continue to charge me. Account NCC43452349
Business Response
Date: 03/01/2023
Attached is VSP's response to BBB Complaint ID ********. Please reach out if you have any questions.

Thank you,

********************
Complaints & Grievances
**************
Initial Complaint
Date:02/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son, ********************************* has been waiting since December for his eyeglass's prescription. A prescription that I was told and normally takes 2-3 weeks is going on 2 months. I've been advised that they have had to start his prescription over multiple times. When I asked Clear View Optometer who is the lab, they advised they use the insurance lap due to the prescription. And the VSP lab in question right now is the one located in *************. VSP has continued to show little regard and a lot of carelessness for the need of my son's vision and glasses.
Business Response
Date: 02/20/2023
Please see the attached response.
Initial Complaint
Date:02/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called VS P on January 8th 2023 to cancel my plan with them since I will be going on ******** the 1st of March. I will be on another plan I choose plus ********. They told me that I couldnt cancel til July because that was when I purchased with them. They told me they would still take my automatic payment out thru July. I can be fined if ******** or my other plan sees I have them as my provider for eye care. Im really upset with this business and would not recommend them to anyone. Thank you *************************
Business Response
Date: 02/10/2023
VSP Response to Complaint ID ********
Customer Answer
Date: 02/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/2022, I called VSP and upgraded my plan for 2023. I stayed on the line with a supervisor for over 2 hours and come 1/2023 my plan was still not upgraded. It took 2 days to call VSP and get transferred and hung up on constantly. To finally get a supervisor to say he was going to stay on the line with me but I guess only until it was time for him to get off because he was off the line once Billing picked up the line. Now I was told once 24 hours was to take place all the updates was to take place. Here I am today scheduled for an eye exam tomorrow 1/28/23 & my plan have not been upgraded as I requested. but they have removed my son and added my husband. Really? How have this change happen without the entire changes I requested made. This is awful for VSP and now I call customer ********************** to be placed on hold and transferred over 28 mins spoke to ******** and hung up on by **** after 28 minutes and 38seconds because I requested a supervisor. Wow!
Business Response
Date: 02/02/2023
February 2, 2023

Dispute Resolution Department
Better Business Bureau Serving ********************
Via BBB Online Portal
Complaint # ********

Dear *************************:

I am writing in response to a grievance that VSPs Complaint & Grievances Team received on January 28, 2023 regarding the member listed below.

Member Name: *****************************************
NCC41112307

We show ********** has an active VSP plan through Healthy Vision Association with Member + 1 coverage that became effective January 1,2021. Her plan allows coverage for exam, lens and frame once every 12 months based on a calendar year. As an alternative, a patient may obtain elective contact lenses instead of lens and frame, but not both services in the same eligibility period

Please extend my apology to ********** for the rudeness experienced with our representative. At VSP, we pride ourselves in providing world class customer **********************. In situations where this has not occurred, we take it very seriously. I have documented her concerns and will ensure that coaching is provided to the representative.

I contacted VSP Individual Plans on behalf of ********** and had the calls reviewed. Both the Enhanced Plan and the Easy Options Plan were discussed. ********** chose the Enhanced Plan and change her dependent from her child to her spouse. She was previously enrolled in the Standard Plan with her child as a dependent. Both the plan change and the dependent change are reflected in our system.

If she has any questions regarding the plan selected, she should contact VSP Individual Plans. They can be reached at **************,Monday through Friday from 7:00 a.m. to 7:00 p.m., Central Time. Select option 1 and then option 3 on the automated system to reach an appropriate representative that can assist her.

We show both ********** and her spouse, ***************************, were able to utilize the benefits for glasses on January 30, 2023 at Visionworks, a VSP retail affiliated provider.

We care about *********** experience; therefore, I have made a one-time exception to reimburse part of the out-of-pocket cost for the glasses purchased by **********. A check in the amount of $155.00 will be forthcoming within the next 14 business days. Please allow for processing and mailing time from **********, **********.

Please feel free to contact me at ************ if you have any other questions. My office hours are Monday through Friday from 5:00 a.m. to 1:30 p.m., Pacific Time.

Sincerely,

***************************
Complaint & Grievances
PPI/CEC Operational Compliance Team
Case # ********
Initial Complaint
Date:01/25/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an VSP insurance plan for at least 6 years if not more, that covered for partial payments for Eyeglasses or loss of eyeglass ,etc. The Plan number is # NCC ********* that has myself, ************** and my husband *************************. The monthly fee for the plan, around $24.92, and is automatically deducted form my **** credit Card each month... My plan starts in Sept and covers 12 months of monthly payments. The contract states that if you have not used the plan within the 12 months that you can cancel the plan. I have been on the phone with VSP on two separate occasions Jan 19, 2023 and Jan 24 , 2023 and the phone calls on both occasions would transferred and I would wait quite a while, they had a message they were working on my problem and then they would drop the call and nothing was resolved. I want VSP to CANCEL my insurance plan!
Business Response
Date: 01/27/2023
January 27, 2023

Dispute Resolution Department
Better Business Bureau Service Northeast **********
Via BBB Online Portal
Case # ********

Dear *************************:

I am writing in response to a grievance that VSPs Complaint & Grievances Team received on January 25, 2023 regarding the member listed below.

Member Name: **************
NCC38774520

Our records show Ms. ****** VSP plan through Individual Plan ************ with Member + 1 coverage became effective on September 1, 2019.

Please note that policies are auto-renewable, and members have the option to cancel, however, it will automatically renew so long as premiums are paid in a timely manner, and we are not contacted that they do not wish to renew. A renewal letter is sent on or around 60 days prior to their auto-renewal.

Per the terms of the contract, if cancellation is not requested prior to renewal, the member is enrolled for the full year and premiums are owed. They will be eligible for cancellation again 60 days prior to the next auto-renewal date.

However, as a gesture of goodwill, we have cancelled Ms. ****** plan effective September 1, 2022, and have refunded six premium payments in the amount of $24.92 each back to the payment account on file.

If Ms. ***** has any additional questions about her cancellation or status of her refund, they will need to contact our VSP Individual Plan team at **************, Monday through Friday from 7:00 a.m. to 7:00 p.m., Central Time. Select option 1 and then option 3 on the automated system to reach an appropriate representative that can assist her.

Please feel free to contact me at ************ if you have any other questions. My office hours are Monday through Friday from 5:00 a.m. to 1:30 p.m., Pacific Time.

Sincerely,

***************************
Complaint & Grievances | PPI/CEC Operational Compliance Team | Case # ********
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you for contacting this business
and the response from this company was terrific and much appreciated.
**************
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a VSP service plan member. According to my plan, I am entitled to a $140 reimbursement each year for the purchase of contact lenses. On 30 Nov 2022 I purchased lenses through my provider, ******* Ophthalmology. I submitted a completed reimbursement form and my purchase receipt to VSP (**********, **). On 6 Jan 2023 I logged on to the VSP website and my patient portal to check the status of my reimbursement. My Benefit History 2022 said Nov 30, you purchased contact lenses. Status: Call Customer **********************. I called, and was told that VSP is behind in processing refunds and to wait another week. I called again on 17 Jan and was told that VSP has no record of my submitting a claim (despite the fact that the claim appears in my patient portal on their website.) I sent an email requesting help to Member Services, who told me to call Customer ********************** again! I filed a Grievance Form on the VSP website, and the auto-reply said, someone will respond within 5 business days. This companys customer ********************** is a disaster. Is denying reimbursements to which customers are clearly entitled part of their business model?
Business Response
Date: 01/27/2023
January 27, 2023

*************************
Better Business Bureau (BBB) serving Northeast **********
Via BBB Online Portal

Member Name: ***********************************
BBB Case ID Number: ********

Dear *************************:

I am writing regarding a grievance dated January 20, 2023 that was forwarded to VSPs Complaints and Grievances Unit from the Better Business Bureau (BBB) serving Northeast ********** regarding the difficulty ************************ is experiencing trying to receive reimbursement for his contact lenses on November 30, 2022.

On behalf of our organization, we sincerely apologize for any inconvenience ************************ experienced because of this situation.

The VSP ************************** is experiencing high-call volumes and claim submissions as we assist members with their 2022 and 2023 vision benefits and services.

VSPs Complaints and Grievances Unit received an online grievance form from ************************ regarding the same concerns on January 17,2023. By submitting a formal complaint through our online grievance form, VSP has 30 days to resolve your complaint. Prior to completing the form online, we stated this information and advised that you can call our Member Services Department for immediate assistance.

We show ************************ has an active VSP plan through ************************ with Member Plus One coverage that was effective on August 1, 2018.

Mr. *********** plan allows coverage for lenses once every 12 months and frame once every 24 months based on a calendar year.As an alternative, he may obtain elective contact lenses instead of lens and frame, but not both services in the same eligibility period.

As an alternative to glasses, Mr. *********** plan provides a maximum $130.00 allowance toward the purchase of contact lenses at VSP provider. If he receives services at non-VSP provider, the reimbursement for contact lenses is up to $105.00.

************************ was eligible for his contact lenses on November 30, 2022. However, VSP has not received his claim of today.

*************************
January 27, 2023
Page Two

Due to Mr.*********** experience, I would be happy to review and forward his claim information to the ***************** for processing on his behalf. I will be sending a letter to ************************ with the information above. I will also provide my contact information so I can assist him with the claim.

Please feel free to contact me at ************** if you have any other questions. My office hours are Monday through Friday from 5:30 a.m. to 2:00 p.m., Pacific Time.

Sincerely,

**************
Complaints and Grievances Unit
PPI/CEC Operational Compliance Team
Case # ********

Customer Answer
Date: 01/27/2023
I am rejecting this response because:

VSP states that I have not filed a reimbursement claim, yet their own website, under my Benefits History 2022, states that

on November 30, 2022 I had an out-of-network service,
that I purchased contacts from ******* Ophthamology.

They have this information only because they received and entered my claim into their system. There is no other way this information could have found its way into the VSP system, as the service I received was out-of-network.

Business Response
Date: 02/09/2023
February 9, 2023

*************************
Better Business Bureau (BBB) serving Northeast **********
Via BBB Online Portal

Member Name: ***********************************
BBB Case ID Number: ********

Dear *************************:

I am following up on a grievance dated January 20, 2023 that was forwarded to VSPs Complaints and Grievances Unit from the Better Business Bureau (BBB) serving Northeast ********** regarding the difficulty ************************ is experiencing trying to receive reimbursement for his contact lenses on November 30, 2022.

On behalf of our organization, we sincerely apologize for any inconvenience ************************ experienced because of this situation.

After researching Mr. *********** concerns about his claim, it was determined we are experiencing a system issue and I do not have access to his claim. I reported the issue to the appropriate department and do not have a timeline as to when this will be resolved.

To expedite the processing of Mr. *********** claim, I would be happy to forward his claim information to the ***************** for processing on his behalf if he sends me a copy of his itemized receipt and claim form. I will be sending a letter to ************************ with the information above. I will also provide my contact information so I can assist him with the claim.

Please feel free to contact me at ************** if you have any other questions. My office hours are Monday through Friday from 5:30 a.m. to 2:00 p.m., Pacific Time.

Sincerely,

**************
Complaints and Grievances Unit
PPI/CEC Operational Compliance Team
Case # ********

Customer Answer
Date: 02/14/2023
I am rejecting this response because:

Thank you for your attention to this matter. Youve been great to work with!

After months of back and forth, VSP has finally admitted that the problem is on their end, not mine. Their proposed solution, however, is that I start again from square one and, what, just hope they get it right next time? All this nonsense over a $105 reimbursement. No thanks. Im done with VSP and will waste no more time on this process.

Again, my thanks to you and BBB!

***********************************
Initial Complaint
Date:01/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Set up a vision plan through VSP effective date 6/1/2018. Member ID ************** work now provides a vision plan and I want to cancel VSP. Called once last month and was told that I would have to go through some third party and have them put in request for cancellation. ***************** or something similar. Ive only dealt with VSP so I dont know where they are coming up with this. Their website refuses to recognize account information so logging in to try and cancel doesnt seem an option.
Business Response
Date: 01/17/2023
January 17, 2023

Dispute Resolution Department
Better Business Bureau serving ********************
Via BBB Online Portal
Complaint ID: ********

Dear *************************:

I am writing in response to a grievance that VSPs Complaint & Grievances Team received on January 9, 2023 regarding the member listed below.

Member Name: ***************************
Member ID Number: ***********

Our records show ******************** has a VSP plan through Healthy Vision Association with Member Only coverage that became effective June 1, 2018.

Please note that policies are auto-renewable, and members have the option to cancel, however, it will automatically renew so long as premiums are paid in a timely manner, and we are not contacted that they do not wish to renew. A renewal letter is sent on or around 60 days prior to their auto-renewal.

Per the terms of the contract, if cancellation is not requested prior to renewal, the member is enrolled for the full year and premiums are owed. They will be eligible for cancellation again 60 days prior to the next auto-renewal date.

However, as a gesture of goodwill, we have cancelled Ms. ********* plan effective June 1, 2022, and have refunded eight premium payments in the amount of $32.72 each back to the payment account on file.

If ******************** has any additional questions about her cancellation or status of her refund, they will need to contact our VSP Individual Plan team at **************, Monday through Friday from 7:00 a.m. to 7:00 p.m., Central Time. Select option 1 and then option 3 on the automated system to reach an appropriate representative that can assist her.

Please feel free to contact me at ************ if you have any other questions. My office hours are Monday through Friday from 5:00 a.m. to 1:30 p.m., Pacific Time.

Sincerely,

***************************
Complaint & Grievances | PPI/CEC Operational Compliance Team | Case # ********

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Vision Service Plan is NOT a BBB Accredited Business.