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Business Profile

Antennas

Wavemax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Antennas.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased January 2025. Never shipped the order so I cancelled it then they shipped it anyway. Tried to resolve with them but they refuse. They just try to strong arm you into keeping it for a discount and demand you pay for shipping to send it back even though you cancelled they order. Then I look them up online & see all the complaints, what does it take for you to shut down the criminals?

    Business Response

    Date: 02/18/2025

    Hello there,

    Thank you for contacting us. We apologise for the confusion this may have caused.

    We have just issued a refund and you should get a confirmation email with the details very soon. The money should reach you in 5 business days if you paid with a credit card. If you used ******, the refund should already be there.

    Let us know if there is anything else we can help you with.

    Best regards,

    Team Rewave

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order the eve of Sept 28th and found the number of units had moved from two to four Booster antenna units. Several calls were made to Max **** without any *********** many e-mails sent out requesting the change of the order. I was informed the order had already been processed and changes were not *********** the interim , I have been diagnosed with pancreatic cancer and wish to cancel the entire order with a full refund directed to my **** credit card ending in ***7985. I still have the products here at home but have no idea of what address to return the items to. Can you please assist?????.

    Business Response

    Date: 10/14/2024

    Hello Better,

    Thank you for contacting us. We apologise for the confusion this may have caused.

    We have just issued a refund to the customer and she should get a confirmation email with the details very soon. The money should reach you in 5 business days if you paid with a credit card. If you used Paypal, the refund should already be there.

     Please return the order to the following address and send us a copy of a receipt with a tracking number:
     
    4PX
    8369 Milliken Ave.,
    RANCHO CUCAMONGA, CA 91730
    USA

    Please remove or cover the packaging/label you received the items in as some delivery services may refuse to ship the parcel. Because of that, we ask you to use new packaging for the delivery.

    Kindly,

    Team Rewave

    Customer Answer

    Date: 10/16/2024

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22414810, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 9/6/2024. Received 9/17/2024. On 9/18 I followed their directions by attempting to s**** the antenna cable cord into the cable outlet on the amplifier and it would not s**** in because they were both the same size. I called ************* on 9/18/24 at ************ and told her what the problem was and why it would not connect, thereby it was not funtional and would not work. She offered me a replacement, telling me that what I had received was faulty equipment, or a refund. I told her that I wanted my entire $***** refunded through the same card that I had used to pay them on 9/6/24. Later that evening I received an email from a ****** who wanted pictures of all that I had received and why it would not work. I took and sent pictures of the receiving envelope, the antenna and its attached cord with cable outlet and the amplifier with attached cords and cable outlet.On 9/19/24 I called my credit cord, Mission Lane, and filed a dispute against the 7.99 and ***** charges(which equaled the total ***** I was charged) telling them all that I had told you and that it would not work because they sent me faulty merchandise. I received an email later that day(9/19/24)telling me that they had issued a ***** refund (and that it would take 14 days to receive it) and my reply was that they also owed me an additional 7.99 because their merchandise was faulty due to not being able to s**** the antenna cable into the amplifier. I did receive 3 of my emails back with ***** telling me that they were unable to deliver them. I found that if I sent them to the email that ****** had sent me requesting pictures the emails went through.

    Business Response

    Date: 09/30/2024

    Thank you for your detailed message. Im sorry to hear about the issues you experienced with the antenna.

    I want to confirm that we issued a full refund of $59.88 on September 19, 2024. You should see this reflected on your account shortly, as it may take some time for your bank to process the transaction.

    If you have any further questions or need assistance, please feel free to reach out. We're here to help!

    Best regards,

    Team Rewave

  • Initial Complaint

    Date:08/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/30/24 I ordered a rewave TV antenna, then immediately called to cancel my order. I was told I could not cancel because they already processed my order, and that I could simply return if I was not satisfied. I received the product almost 30 days after ordering (on approximately 7/25). I began to immediately attempt a return via email; however, I was not receiving follow up communication on how to return the product for a full refund.

    Customer Answer

    Date: 08/01/2024

    The business URL

    ************************************

    Business Response

    Date: 08/06/2024

     

    Hello there, 

    Thank you for your notification regarding complaint #********.

    I wanted to inform you that we have processed a refund for the customer. Additionally, they are welcome to keep or safely dispose of the item in question as they see fit.

    Please let me know if there is any further action required on our part.

    Best regards,

Wavemax is NOT a BBB Accredited Business.

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