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Business Profile

Auto Inspection Stations

Smog Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Inspection Stations.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Bryan B

    Date: 10/20/2023

    Please dont bring your car here. The back and forth I've went through is so disappointing. The receptionist/ mechanic guy is named ******, engages in negative business practices, and when I asked why my entire transmission went out after replacing the spark plugs, he got loud & accused me of lying! & told me they "fix those ********* *** know nothing about cars. I drive a **** VW Beetle and take care of my car always, after I changed the spark plugs because I reached the mileage recommendation, I chose this spot because I could me use a coupon I received in the mail + good reviews from yelp. After I got my car, there was shaking throughout the entire vehicle. At this point I called because maintenance comes with warranty. I had no problems calling & asked if I could bring my car back. Instead of explaining the reason for the shaking after replacing the spark plugs, I was charged a new $ for the spark plug wires.I went to pick up my car & immediately after I got in my car to drive off, ****** let me the know the car was still shaking and that I needed a motor mount (a new problem I've never dealt with even after staying up to date with **************. I leave because I start realizing this place accepts jobs without proper knowledge of all vehicles. The next day my car still has slight shaking & while im driving, the car won't accelerate any longer. I call and ****** tells me over the phone that they changed the spark plugs good so theres no reason to bring it back. Getting a 2nd & 3rd opinion on the car, I was told the shop didn't do a good job replacing them and I should have them do it again.I explained to ****** in person when I went to take my car back and instead of cooperating, said I would have to pay a $95 diagnostics test. BUSINESS ETHICS. Instead of walking me through the problem & explaining options or what happens, he gets loud and tells me my car has *************** not their fault. I never had these problems with my car and now these new problems.

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