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Business Profile

Chiropractors D.C.

The Joint Chiropractic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this letter finds you well. I am writing to formally address a persistent issue I have encountered with your service. I initially tried your service in September ********************************************************************************* October. Unfortunately, due to a significant change in my work schedule, I found myself unable to visit the establishment and called in January to cancel my subscription. Despite my cancellation request, I have continued to see charges on my credit card for the service. I have called multiple times since January to request a refund and have consistently received vague promises of resolution, but no concrete action has been taken. I have also emailed two different contacts provided by your establishment but have not received any responses. Most recently, my calls have gone straight to voicemail, and I have yet to receive a callback or any communication regarding the status of my refund. It is highly disappointing to be treated this way as a customer, especially after repeated attempts to resolve the issue through the proper channels. I kindly request an immediate refund for the charges applied to my credit card since my initial cancellation request in January. I have not used the service at all. If this matter is not resolved promptly, I will have no choice but to escalate my complaint to consumer rating systems such as yelp or ****** and consider disputing the charges through my credit card issuer.

    Business Response

    Date: 06/24/2024

    I was able to call the patient *************************** and her husband and speak directly with them.

    They explained that there had been a communication error. They had called the clinic and asked to cancel their membership. The Wellness Coordinator instructed them to submit a cancellation request. They never submitted a cancellation request, until a few months after the original phone conversation. They did ask for a refund and we were able to provide that.

    They were  told it would take 3-4 business hours to process. They expressed that they were pleased with the outcome and we will follow up with them once the refund is processed. 

    Customer Answer

    Date: 06/26/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

The Joint Chiropractic is NOT a BBB Accredited Business.

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