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Business Profile

Electronic Educational Kits

SAT/ACT Scholastic Achievements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Educational Kits.

Important information

  • Customer Complaint:
    Based on BBB files, this company has a pattern of complaints concerning misrepresentation of the product. Consumers file a complaint to seek a refund for the product purchased but do not receive a refund as requested. Consumer's also allege finding unauthorized charges to their bank accounts. BBB attempted to contact the business regarding their pattern of complaints but the business did not respond. The company has failed to correct the underlying reason for the complaints.

Complaints

This profile includes complaints for SAT/ACT Scholastic Achievements's headquarters and its corporate-owned locations. To view all corporate locations, see

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SAT/ACT Scholastic Achievements has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for my ***** to take the ACT test in 2022. Her high school also registered her for the test, but I was unaware of this registration. i called ACT to receive a refund and they said they do not provide refunds, but they could transfer the funds to a different testing date. I said my ***** does not need to take the test again. They said "Do I have any other *****ren?" and I said "yes" and they said when that ***** was ready to take the test they could transfer the funds to that ***** account. Now it is 8/15/2024 and my second ***** is old enough to take the test. I called to have the test credit transferred to my other ***** and they said they in fact do not do this. AND it is their policy not to issue refunds. I would like my money back or I would like ACT to pay for my other ***** to take their test. If I could have my other ***** take this Monopolized test with someone else, I would, but as ACT is the only provider of this test. When I spoke to the ACT employee "*********" he did show I paid for the test and that the credit was not used. When I spoke to his supervisor "*****" she said their policy was not to transfer the funds or refund the payment. She did show in her system where I had called in 2022, but she would not provide me with the transcript from the call. She said the details showed that I called but was refused a refund and was told I could transfer the funds. She said it did not show I was told it could be transferred to another student, but if I had not been told this I would have filed a dispute with my credit card company at the time for a refund.I am extremely unhappy and feel like ACT has a monopoly so they can charge whatever they want for their test and not provide refunds when the service is not utilized. This is an unfair practice.

    SAT/ACT Scholastic Achievements is NOT a BBB Accredited Business.

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