Complaints

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• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was planning my move from ***** ** ** **** ******* ** to start my new job, I made an offer to purchase and entered into contract on a property owned by Diamond Home Buyers. The property address is ***** *********** **** ****** *****. During the home inspection period, my inspector revealed safety concerns, shortcuts (electrical, plumbing, kitchen, laundry, and bathroom work not done to code) and covering up potential health hazards (existing mold and dry rot). Diamond Home Buyers was made aware of water damage and dry rot in their home inspection when they purchased the property in November 2022. They subsequently attempted to ‘flip’ the property, listing it for sale in January 2023. Instead of fully remediating water damage, dry rot, and mold, they covered it with metal facia, paint, and even tape. Their realtor unintentionally revealed to my agent that the sellers were aware of active mold, yet they did not disclose mold and dry rot. After my independent inspections of ***** **********, I canceled the contract to purchase. I believe Diamond Home Buyers is unethical and unlawful in attempting to flip a property that is not functionally livable and presents potential health and safety hazards.  My goal is to expose Diamond Home Buyers and make future home buyers aware, hopefully saving them time and money.

  

  Business Response

  Date: 08/21/2023

  We are very sorry for the
  terrible experience Ms. ******** had in trying to purchase this home.
  
  BPI inspection performed a sale inspection of the property at ***** ********** ***** on 6-26-23. On page 62 of 73 they noted the following. “MOISTURE
  INTRUSION Stains visible at the time of the inspection appeared to be the
  result of moisture intrusion, possibly mold. The area was checked with a
  moisture meter and thermal camera. There were no signs of elevated moisture at
  the time of the inspection. If a mold test is needed, BPI Inspections can
  preform a mold test and have the samples analyzed. Please contact our office to
  schedule.”
  
  When the report was provided to seller, the listing agent noted the inspector
  had a moisture meter and noted there were no signs of elevated moisture at time
  of inspection. A phone call was made between *** *****, listing agent, and
  ***** ********, buyer’s agent. ***** advised there was mold present on
  inspection and they needed to do some further investigation. *** agreed to
  additional time for inspection and noted that it looked like there was no
  active moisture present (which was stated on ******* inspection report as
  stated above) which would likely mean the water intrusion was taken care of
  previously. ***** said, so you guys knew about the mold before, and *** said we
  did not and said he thought he just read that on their inspection report on his
  phone before, as he was not in front of a computer to pull up the report at the
  time of the call. After the phone call *** confirmed he had in fact just read
  that on the buyer’s inspection report.
  
  BPI made a comment on page 56 of 73 of their inspection report, that the
  bathroom tubs were painted and not reglazed, which is false statement. The
  company, Bath-brite does hundreds or reglazings per year and provides a 3 year
  warranty on all their work. Can provide receipt for proof of warranty. They do not “paint”
  as stated by the buyer's inspector.
  
  The original termite report performed on the property by Baseline Termite dated
  11-20-22 noted 27 items on section 1 and section 2. Repairs were performed by
  baseline termite and as stated in their report they guarantee all their repairs
  for 2 years as required by the structural pest control board. This was
  expressed several times to buyer’s agent.
  
  Baseline termite came back for a reinspection and did not see any additional
  items to be repaired on 6-26-23.
  
  ******* Termite Report dated 6-27-23 noted two areas of dryrot. They noted 1 of
  the 27 items baseline termite noted had not been repaired correctly and one
  additional area of dryrot on the front of the home.
  
  Baseline subsequently came and repaired those two additional areas the
  following Monday July 3, 2023.
  
  The buyer received a quote from Distinctive Restoration for repairs of the mold
  for $3,882.39, which seller was agreeing to, however, when negotiating repairs
  the agent included a catch all to pay for repairs by an undisclosed third party
  with no cap on cost. No additional repair bids could be provided due to mold
  needed to be remediated first. Seller was not going to agree to use unknown 3rd
  party vendors with unlimited cost potential, but would agree to remediate mold
  and repairs with a cap on costs that were known and reassess once the
  remediation started on day 1. 
  
  Seller signed work order for Distinctive Restoration to begin repairs on July
  3, 2023, the same day buyer decided to pull out of the property transaction.
  Mold was remediated in a week and repairs completed the following weeks
  (flooring, paint and drywall).
  
  We had distinctive restoration look at the garage for moisture. Per
  conversation with Julian, at distinctive restoration, he indicated that any
  moisture reading 16% or less is dry. The original inspection report noted 1%
  moisture reading and distinctive restoration confirmed garage was dry and no
  active water intrusion in garage. As we told buyers, there is no active water
  intrusion into garage, so there was nothing to fix.
  
  We also note that the previous homeowner prior to Diamond Home
  Buyers, had added the metal wrap around the fascia board at some point to
  protect the fascia. This was not added or removed.
  
  We do acknowledge that the home sat vacant for several months
  prior to the inspection and there were some things that were deficient upon
  inspection such as the garbage disposal along with some things that were
  original to the house. We disclosed everything to the best of our knowledge at
  the time of disclosure. 
  
  When buying and selling a home built in 1960’s, the codes in place at home’s
  construction are different than current standards. Therefore, not all things
  will be brought up to code in a house. No house will be brought up to todays
  codes when being bought or sold unless it’s built in the same year as sale.
  That is why home inspections are always recommended upon sale for buyer’s to
  know if they want to upgrade the home to today’s standards. We do regret we did
  not have a chance to fix any issues important to Ms. ******** on the inspection
  report. We did not delay in getting the mold remediated once it was brought to
  our attention and have remediated and repaired that room.
  
  It is the duty of the buyer’s agent to have some knowledge of homes and
  inspections and we feel the buyer’s agent misrepresented conversations and
  reports previously provided when talking with the buyer Ms. ********. We truly hope
  Ms. ******** found a great home for herself and regret the stress this
  transaction caused. We would be happy to further discuss this with Ms. ********
  directly if she wants more info.