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Business Profile

Jet Skis

InlandJetski.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jet Skis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/23/22 I ordered 7 jet boat parts from the https://www.inlandjetski.com/ website totaling $1106.75. On 9/6/22 I received 2 packages from Inland Jet and there was only 4 of the 7 parts. They claimed that box was damaged and it wasn't. I was missing 3 of the parts from my order. I filed ccard chargeback for $83. Of the 4 parts I received the impeller caused vibrations and the jet pump bearing kit and pump shaft were out of spec so I contacted Inland Jet and returned them. They received them on 10/8 and are now claiming the impeller was damaged and there was hole in the box and nothing else included. I have since filed ccard chargeback for those parts returned in the amount of $547.99. Those two chargebacks total $630.99 and as per the attached dispute to the debt collector they are now trying to collect $1,458 from me and only include the order of the 7 parts that I already paid for via ccard in the amount of $1106.75. I'm disputing that I owe them any money and they are committing mail fraud by claiming they ship items and don't and when they receive a return they claim it is damaged and missing items (see attached Fedex proof box looks perfect). This appears to be standard fraudulent practice as per the reviews noted here: https://www.yelp.com/biz/i*****************rancho-cucamonga-2

InlandJetski.com is NOT a BBB Accredited Business.

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