We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Patio Furniture

Sunjoyonline.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Furniture.

Reviews

This profile includes reviews for Sunjoyonline.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunjoyonline.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Anna P

      Date: 05/28/2024

      I purchase a pergola from Sunjoy thru our local ********** in **********, **. It was ordered on April 26, 2024 and delivered on May 6, 2024. My husband put it together and found that a wrong piece was delivered and was broken. The piece was called a Rail Rod connector. It's a small piece that goes into the rod that moves the canopy up and down. on May 28th I called them again, I have had numerous phone calls, and they said the email they sent to me would be address next week on Tuesday or Wednesday about my order. That will be 3 weeks. They have to call their company in ***** to see if it is in stock. Plus I am willing to pay for the part but not shipping from *****. I can not move the canopy up and down due to this part. Need help!! Thank you ***************************. Zero for star rating!!!

    • Renata R.

      Date: 11/03/2022

      I am having trouble getting money back for an item I returned to Sunjoy Group. On August 27 of this year, I bought a canopy online for my gazebo, but I noticed that I ordered the wrong item, so when the package arrived I refused it. When the package was received and signed for by someone at the warehouse on September 12, I called Sunjoy's customer service several times and requested my money. I called several times already they have been telling me the same thing ever since. They told me that since I did not send it correctly they cannot refund my money.
      They asked me to contact the warehouse so they can send it back to me so I can make a proper return. but this is their warehouse and they are in the customer service dept so I don't know where to call or what to do.
      Now they have the merchandise and my money and I don't know what to do.

    Sunjoyonline.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.