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Newborn Studio Props

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a newborn posing table from Newborn Studio Props via Internet on 5/13/25. Received "sorry, your product is delayed due to tariffs" email on 5/17/25 with no sspeicifc delivery date.Emailed for updated on: 5/22, 5/28, 6/2 and now today regarding the status/ delivery time of my newborn posing table with no ************** today requests 24 hour response or I'll be contacting my bank to start refund process.

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the newborn photography posing table on Feb 26. It was a pre-order so I expected to wait a while. It is now June 6 I have received no updates and my contact attempts have not be answered. I either want a refund or for the item I purchased to be shipped.

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 17, I ordered a Newborn posing bed for $452.43 the order is on back order until May. Ive emailed them several times and tried to get a hold of them and Im not able toget a hold of anybody just requesting. When am I scheduled to get this bed? Apparently this is a common issue. People are ordering it, and are not receiving any kind of responses from the company at all. There is no direct phone number where I can call them. I am not getting any responses through our ******** messenger I am not getting any responses through email and I am not sure what to do at this point.

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order on 12/9/24, after which I immediately emailed the company requesting cancelation, as we decided to make do with what we have. I have neither received the products nor refund. I've send several emails, to which I have not received a response. The phone number listed on their ******** page is a non working number. I would like assistance with obtaining a refund.

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a photography posing table from this business Oct. 20, 2024. The order was a pre-order and was promised to ship in *******. The company also promised to keep me updated on the status of the order periodically. Time had passed and I hadn't yet heard an update from the company, so I chose to reach out to them by email. That email went unanswered, the ******* ship date came and went, so I emailed again multiple times, attempted to call, left a message on their social media page, and even filled out a support ticket through their website. All correspondences have been ignored. I attempted to dispute the charge though my card company, but unfortunately there is a 90 day limit on disputes. It was then that I came to the realization that Newborn Studio Props very conveniently places their "ship" dates past the 90 day period. They have disabled reviews on all of their websites making it impossible to warn other consumers of their scams.

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company for a week to receive a refund with no responses I have emailed two different email addresses, called the number provided and left messages, even used ******** messenger.

Newborn Studio Props is NOT a BBB Accredited Business.

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