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Business Profile

Storage Units

Planet Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My storage unit was broken into last week, company's website states "each unit has an individual alarm on each door" I spoke to person working office inside, his name is ***** and he stated that the alarm on the unit that was broken into was not working properly. I lost over ^***** worth of guitars that were stolen. If the alarm was an actual alarm on each door as advertised by company website than I would have been notified or the office notified immediately which this is not what happened. Because I was not notified that their was an issue with my unit until May 10th when I last visited the unit on May 6th.

    Business Response

    Date: 05/31/2024

    Planet Storage is in receipt of the attached complaint #********.  

     

    At this time, Planet Storage is actively investigating the referenced incident, as well as the Complaint, in its entirety.  

     

    Thank you for your patience.

     

    Best regards,

     

    --

    **********************************, Esq.
    ******************************
    ***********, *******; 90049

    Customer Answer

    Date: 05/31/2024

     I am rejecting this response because: It has been 3 weeks now since my storage unit was broken into, I filed a complaint and am barely getting a response to BBB complaint close to 3 weeks since filing original complaint all while nothing has been done in terms of my storage unit that was broken into. Starting to sound like Planet Storage is not taking this incident seriously. Management and office personnel refuse to help with the investigation as stated by Manager ***************************. The so called alarm on the unit that was broken into was apparently not working properly as stated by office personnel *****. The BBB response of "we are investigating this matter" sure does not reassure me about my stolen valuables which according to planetstorage.com website, your facility is Highly Secure, Store your valuables here. I would also like to point out that the manager ***** when I last I spoke to her in person on 5/14 was very rude and our conversation was becoming heated because I called them out on their faulty security system. ***** then proceeds to tell me "Tons of storage facilities in this area, **************** are getting broken into" making it seem like its normal to have my things stolen. So forgive me if I don't accept "Your investigating this matter in its entirety." as a response. Your welcome to send me an email at ********************** regarding any additional info you may need or would like to share. But as of now I will be rejecting this response.


    Business Response

    Date: 06/12/2024

    This is in response to the notice dated June 3, 2024 ID ********. We are sympathetic to *********************** for his situation regarding his unit and the loss of his property. However, contract 5108 dated September 6, 2023 signed by *********************** releases Planet Storage from any liability of property stored in his rented unit. Please refer to item #9 in regards to Release of Owners Liabilities. We have also assisted with all video recordings and provided everything to the officer who made the report.

     

     

     

     

     

    Thank you,

    ***************************

    Operations Manager

    Planet Storage | *******************************************

    ************

    Customer Answer

    Date: 06/12/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Planet Storage is NOT a BBB Accredited Business.

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