Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two vending machines two weeks ago(07/12/2023). The beverage machine works fine; however, the snack machine has a stuck problem , which caused our customer can’t get the snake after paid, we are losing lot of business. We contacted the store owner, who told us that the supposed three-month warranty does not include on-site service unless we transport the machine to their store for repairs. After some negotiation, they gave us a repairman's phone number for on-site repairs but at an additional cost. Isn't their three-month warranty service just lip service then? When we were about to return the machine, Vending World offered to send a friend named **** for a free repair, which we agreed to. **** initially said he would come last Friday morning, but then changed to Monday afternoon, and then Tuesday after confirming via phone call... I had another conversation with the store owner, ask to return the product if the issue wasn't resolved. But they rudely told me that the machine can't be returned! We only used this machine for a mere three weeks, and it's not a quality product, why can't we return it? Before we immigrated to the United States, everyone told us it was a society of integrity, and indeed it was! Until we had a dispute with this store! Everyone, please look at the text and the screenshots, we didn't slander, everything is true.

  Business Response

  Date: 08/10/2023

  Amusement
  World, Inc.
  DBA:
  Vending World
  9055
  Rancho Park Ct.
  Rancho
  Cucamonga, CA *****
  (***)
  ******** **** ***** *******8
  The Better Business Bureau
  Regarding customer that filed a
  complaint
  
  
  Mr. *** came into our
  building and bought two vending machines in July of 2023.
  About one week later he
  came back and mentioned a small issue with the drop box on the snack
  machine.
  We told him it was an
  easy fix and how to fix it. He said it didn't matter because the
  snack machine didn't make enough money and he wanted to trade it in
  for another drink machine. At first we told him we couldn't do that
  as once it goes on location it is no longer a refurbished machine. He
  told us it only made 24 dollars and was still in the condition he
  bought it. Based on that information we agreed to take it back in
  exchange for another drink machine. He said fine and that he would
  send his truck the next day to exchange it.
  
  
  The next day he said he
  had changed his mind and just wanted his money back. We told him we
  don't accept returns and that all sales are final based on the
  invoice he signed and it states that on our website. He then
  proceeded to say that the machine still had a problem and demanded
  we send someone to fix it. We told him we have a 90 days parts
  warranty and that we do not have repair people. He then demanded that
  we send someone or he would return the machine. We were able to hire
  a friend of mine that is in the vending business and does repairs at
  no charge to him to go there and perform a repair. He was supposed to
  be there Friday but ran into time issues so on Monday Mr *** demanded
  that someone come that day or he would return the machine. I told him
  about the delay and that we don't respond well to threats. My friend
  called him and made an appointment for Tuesday which he kept and made
  the minor repair.
  
  
  After the repair was made here is what
  he texted my friend “My partner told me it is fixed by you, I
  really appreciate! Thank you and hope you have a great day”
  
  
  Here is the wording from our website
  and on the invoice the customer signed:
  
  
  ALL
  SALES FINAL: Vending
  World sells used and refurbished machines (not new and are not
  represented to be in like new condition) and most items have to be
  shipped via freight companies. Make sure you purchase the correct
  items to meet your individual needs. By using this site you the
  customer agrees that you have read and understand the description of
  all equipment and that if items are purchased from this site all
  sales are final and no refunds will be given for any reason. There is
  no 'Cooling off period' for buyers remorse or warranty issues. Should
  you have a warranty issue it will be taken care of under the terms of
  our warranty page.
  
  
  
  
  WARRANTY
  INFORMATION: “Limited
  Parts Warranty”: this indicates that the warranty provided does not
  extend to every possible situation. There are situations that are
  excluded; therefore the warranty is “limited” rather than
  “unlimited”. No dealers we know of offer an “unlimited”
  warranty, because there are so many situations outside of its
  control. All warranty items must be sent to Vending World by UPS
  (parts only not the entire machine) or other means at the customers
  own expense. Warranty is valid in lower 48 states. Warranty for
  Alaska, Hawaii, and all other countries is modified as follows: All
  warranty items must be returned at the customers own expense and
  replacement items must have freight, shipping or USPS charges paid by
  customer. The machines on this site and large, heavy items and due to
  the cost of shipping we do not accept returns or make refunds on
  items. Due to the cost of shipping we only send all warranty parts by
  USPS ground. Should the customer require faster service on warranty
  parts then the additional shipping cost would have to be paid at the
  customers expense. All sales are final.
  WE
  DO NOT COVER LABOR CHARGES, IF YOU REQUIRE A TECHNICIAN AT YOUR HOME
  OR BUSINESS, YOU MUST PAY FOR IT. WE SEND VENDING MACHINES ALL OVER
  THE WORLD SO WE NEVER SEND REPAIR PEOPLE TO YOUR LOCATION, WE ONLY
  OFFER A PARTS WARRANTY ONLY.
  
  
  According
  to my friend that went to the customers account it does not justify a
  snack machine being there due to the low income workers working
  there. This is clearly a 'sour grapes' issue with the buyer since the
  snack machine is not earning as much money as he expected.
  
  
  Randy
  Ajax
  President Vending World

  Business Response

  Date: 08/17/2023

  From y customer

  Plz file a new proposal on the bbb to say that the machine has been fixed and runs wells now , then I'll agree it then I'll withdraw the complaint in the system , thank you

  Li ***

   

   

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Re: Withdrawal of Complaint against Vending World
  
  I hereby address you on behalf of my client, represented by the signature “***”, regarding the complaint filed against Vending World.
  
  First and foremost, we extend our sincere gratitude to the Better Business Bureau and its dedicated team for the significant role you have played in mediating this dispute. Your professionalism and commitment to resolving business conflicts do not go unnoticed.
  
  I would like to formally inform you that Vending World, in response to our grievance, dispatched their maintenance personnel on August 16th for the purpose of overhauling the machine in question. Upon diligent inspection by my client's partner, it has been ascertained that the machine is now in optimal working condition. In light of these corrective measures, I have chosen to withdraw the complaint against Vending World.
  
  For the sake of transparency, it is pertinent to mention that Mr. *****, the designated representative from Vending World, made a private overture to me. He solicited our initiative to retract the report filed with Better Business Bureau. Given the company’s proactive response and remedial action in sending their maintenance team, we deemed it appropriate to proceed with the withdrawal of said complaint. Further, I have made a private entreaty to Mr. *****, seeking Vending World's explicit clarification on Better Business Bureau about the undertaken repairs, affirming the machine's restored functionality.
  
  Our decision to withdraw the complaint is rooted in the belief that the actions taken by both parties have led to a satisfactory resolution. It is in no way influenced by external pressures, and we believe it reflects the true state of affairs.
  
  In closing, we once again express our appreciation to the Better Business Bureau for your invaluable assistance in bringing this matter to a fruitful conclusion.
  
  Yours sincerely,
  
  ***