We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Agua Caliente Casino, Resort, Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a chargeback for tickets I purchased to An Evening with ****** ****** in Concert with the Desert Symphony, scheduled for March 12, 2025, at Agua Caliente Casino **************The primary performer, ****** ******, was replaced by ******* ******** shortly before the event. While the venue claims to have sent an email on March 6, 2025, offering refunds until March 10, I did not see that email and had no reasonable opportunity to ********** a result, I attended an event that was not what I paid for. I made multiple efforts to contact the venueincluding voicemails and letters to two managersbut received no response.Because the event was materially changed without timely or effective notification and I was denied a fair refund process, I am requesting a chargeback of $174.30 under "services not received as described."

  • Initial Complaint

    Date:08/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into the essential gift shop on 8/4/23 and purchased a pair of sunglasses. Prior to purchasing the sunglasses, I requested the return policy information from the employee who stated that I was able to return them if I was unsatisfied.

    On 8/5/23, I tried returning the glasses and the manager stated the she was not willing to return the pair because that is not their policy. I informed the manager that it was contradictory to what the employee had stated. The employee, present on 8/5/23, confirmed stating the misinformation regarding the return policy.

    The manager disregarded her employees mistake and refused to refund the item.

  • Initial Complaint

    Date:07/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a $1900 jackpot and a security guard named ****** forfeited my money and banned me for 5 days claiming that he was doing this bc I was already banned. During this time he kept antagonizing me and telling me to "do something", which he would say to me when he saw that i was getting upset about the situation. As far as being banned at the time, I know this to be false because I had won a jackpot the day before and received my winnings without any issues. So I would like to 1. Make a complaint regarding the treatment I received by the security guard, which was incredibly unprofessional, and 2. Recieve my winnings.

Agua Caliente Casino, Resort, Spa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.