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Business Profile

Data Processing Services

Sperlonga Data & Analytics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

This profile includes complaints for Sperlonga Data & Analytics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sperlonga Data & Analytics has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent late HOA fees have been applied to my account. They put me on collection and reported to ************************* I am not a resident at *************************************************************************This is my mom's condo. Based on supporting documents from ***************** ***** bank, my mom has never been late with monthly payments. Winchester *********************** Rules and Regulation states: Any Assessment, which arrives after the fifteenth of each month, will be considered late, and a late fee will be charged to the homeowner/resident in addition to the regular Assessment. Our supporting documents clear indicate that payments have been received before deadline. Please explain where is $202.56 coming from. In addition, association refused to setup account. They collected payment in PO BOX in ******** while my mom is resident in ********. I didn't receive any collection notice from Sperlonga. I don't even know who they are. They just silently reported me to the collection agency. I contacted Sperlonga today 4/4/2023 , but they refused to cooperate, remove those fees and clear my record in collection agency.

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is used to pay my HOA fees for my home. They reported my on-time 2022 HOA payment as unpaid and past due when it was paid before the 1/31/22 deadline. Many other residents in my subdivision have reported the same issue. I have tried to contact Sperlonga several times to no avail. I ended up disputing the erroneous fraudulent report of no payment and my credit report was updated as paid in full. I inquired with my HOA as to why so many residents are being reported as having unpaid balances with Sperlonga and they had no answer. I believe Sperlonga is fraudulently holding on to residents payments instead of applying the payments as they are received. This needs to be investigated. ******** ASI should also be investigated as they are aware of the situation and continue to use this company's service. From the other various BBB complaints that I see, this is not a situation that is unique to my subdivision, but is a common fraudulent practice of Sperlonga.

    • Initial Complaint

      Date:10/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This agency reported to Equifax that rent for an apartment I no longer lived in was a loan and has not been paid off and is delinquent. None of that is correct. It was rent, not a loan, which was paid in full and on time every month, and I am no longer a tenant with that property. I had already been moved out of the apartment for two months when this was reported and had paid all rent on time prior to leaving on good terms. Attached is an email from the property manager affirming my status as a good tenant and my notification of termination of lease, which was accepted by the management company.

    Sperlonga Data & Analytics is NOT a BBB Accredited Business.

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