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Business Profile

Auto Repair

R S M Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

This profile includes complaints for R S M Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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R S M Automotive has 2 locations, listed below.

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    • R S M Automotive

      23071 Antonio Parkway Suite F Rancho Santa Margarita, CA 92688

    • R S M Automotive

      23051 Antonio Parkway Unit D Rancho Santa Margarita, CO 92688

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 12/20/23 Amount of money I paid the business: $496.11 The business committed to repairing the purge valve solenoid and a recommendation of two belts. A day later after transaction and being told the repairs were completed, my cars check engine light returned and received a code reading the same initial code to the needed repair for the purge valve solenoid. I returned to this buisness and was told that they had repaired one purge valve solenoid, and that there is a second one to replace for the price of $250, and how I also need new rear breaks, transmission needs servicing.I didnt feel they were being honest with me so three weeks later I was able to get time away from work to be able to take my car into RSM complete auto care and transmission. Where I had them do a diagnostic and see what was and what was not repaired. I was then told by this other business there is only one purge valve solenoid and it was not repaired as the stock **** sticker was on it, and there were no signs of other repairs needed, and all that has been completed is the oil change. I then called the advanced auto care and told them exactly what the auto shop saw and what they told me. I expressed how I feel scammed in a way from my time and my money was taken for services to be completed that were not even taken care of, and also repairs that were diagnosed that aren't needed. He proceeded to say there was two purge valve solenoids and only one was replaced, and to come to the shop now and well get it taken care of for the price we last discussed. All I want out of this is for others to come to this business with caution or not at all, and to get my money back for services that were not completed.

    R S M Automotive is NOT a BBB Accredited Business.

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