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Business Profile

Diving Lessons

P A D I

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diving Lessons.

Complaints

This profile includes complaints for P A D I's headquarters and its corporate-owned locations. To view all corporate locations, see

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P A D I has 2 locations, listed below.

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    • P A D I

      30151 Tomas Rancho Santa Margarita, CA 92688-2125

    • P A D I

      1251 E Dyer Rd #100 Santa Ana, CA 92705

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have verified a week ago, that my PADI account does not have "Auto-renewal enabled" for their membership. I logged in to their website and checked that, that it is off.On January 21st, I saw an email that my membership has been renewed. But again, a week prior I checked that auto-renewal was off. Not sure if their website is buggy or they just reactivated it.I have contacted them right after I received that email, but have not heard back. My account is registered with email: ***************************************************************

      Business Response

      Date: 01/28/2025

      Thank you for bringing this to our attention.


      Please be advised that the complainant has been contacted, and his concerns have been addressed. A full refund has been processed. 
      Please do not hesitate to contact me should you have any further questions.

      Sincerely,

      PADI ***************

      Customer Answer

      Date: 01/28/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ********

       

    • Initial Complaint

      Date:11/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked trip through travel.padi.com in early July'23. Paid deposit; full amount due in late October for 12/28/23 trip). Policy at time of booking/on invoice allowed date changes if w/in 24 months of original booking. In August I requested a change of dates and was sent the same cancellation policy as confirmation of my request....then was told I could only rebook if it was within 12 months (fine).After much back and forth on rebooking dates I was still listed as registered for the original trip. I was worried they'd charge me for the full original trip if we didn't rebook before the deadline. I was told via email that my payment for October 22nd had been inactivated due to the change. They confirmed that I was no longer responsible for the remainder of the original trip and were still working with the vendor on dates. I deleted my credit card details from their online portal.I requested my new dates, heard the dates would not work, requested others, heard nothing. On 11/13 I received two evening emails: confirmation of my new date (12/23/24) and an invoice, saying I would owe the full amount within 48 hours of receiving the invoice. When I woke up the next morning (Monday) I had an email from the travel team saying my card had been declined twice (it expired in November).My complaint is this: 1) I removed my card from my account on their site and had 0 pending payments. They retained it and tried to use it. 2) The invoice they sent me for the rebooking said I owed the full amount within 48 hours. They attempted to charge my card within 24 hours without any reply or confirmation from me to do so. 3) I did not authorize payment for the second trip; they ran the card without consent.The invoice for the rebooked trip listed a 48 full refund policy. I immediately requested that my trip be cancelled and refund issued as I do not trust them with my financial information. The request was denied. They have not responded to my follow up communications.

      Business Response

      Date: 11/22/2023

      Thank you for bringing this to our attention.

      Please be advised that ************** has been contacted and her concerns have been addressed. A full refund was processed and ************** seems satisfied with the resolution. 
      Please do not hesitate to contact me should you have any further questions.

       

      Sincerely,

      *******************************

      PADI Worldwide Corp. 

       

    P A D I is NOT a BBB Accredited Business.

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