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Business Profile

Copiers

Toner2Print, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Copiers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shipped me a defective pca board. Ceased contact after requesting refund or replacement. They demanded I close the ****** case before shipping replacement product.

    Business Response

    Date: 06/14/2023

    We have been corresponding with our customer in-regards to the ****** charge back.

    We have informed the customer that we will need this closed before we could move forward with a replacement item and a return label.

    We did not receive any correspondence from this customer prior from the  first ****** charge back. This is the first of our knowledge of the item being received as damaged.

    We were more than happy to assist once the chargeback was closed. As soon as the ****** charge back was closed, a UPS return label along with our return instructions was e-mailed to: ********************* 

    We did provide a follow-up email early today stating for them to re-check their spam folder for the return instructions/UPS label as a second ****** chargeback was opened and then re-closed for this situation.

    The customer has not followed up with us nor has confirmed receiving the UPS label/Return instructions. 

     

    UPS Return Label  Tracking Number: ******************

    There is still no update on the return shipment of the item.

    Once we have received this back, we would be more than happy to issue a refund or a replacement based on the customer's needs.

     

     

    Customer Answer

    Date: 06/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********,

     

    I was able to handle the case through ******. By its own admission on the response to this complaint the business is handling issues in an unethical manner. The case from ****** must be closed AFTER the correction is made not before. The seller was well aware off issues via our reach out and ******. The statement that this is the first they are hearing of it is not true. So the matter is handled BY NO HELP OR ACTION OF THE COMPANY THIS COMPLAINT IS FILED AGAINST. Thank you to the BBB for your assistance in this matter. 

  • Initial Complaint

    Date:05/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 04/25/2023 for a printer part, but never received it. My bank account was debited for the sum of $110.58. I tried constantly by phone and email to contact the company, but never received any response. The Invoice number is: T2P371358 Account number is: 304108

    Business Response

    Date: 05/24/2023

    Hello and thank you for bringing this to our attention.


    For order T2P371358, the order was shipped and delivered via UPS on 05/15/2023:

    ****************track=yes&*********=*****************8&loc=en_US&requester=ST/************

     

    The reason for the delay in shipment was due to the part ordered being on back order.

    This information could be found on the customers order by logging into their account via our website.

     

    Thank You,
    ***** E.

     

     

    Toner2Print, Inc. 
    **** *** St Ste *
    Rch ********* CA *****

    Customer Answer

    Date: 05/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a print head but received the wrong type for the printer. They have repeatedly ignored emails concerning how to return the incorrect part.

Toner2Print, Inc. is NOT a BBB Accredited Business.

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