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Business Profile

Credit Union

Arrowhead Credit Union

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Arrowhead Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arrowhead Credit Union has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • PRESTON A

      Date: 02/12/2024

      They **** credit unions are supposed to be helpful not this one! Holding a large check for over a week for what it's my money? Don't open an account here even chase is more helpful

    • Glenda M

      Date: 11/13/2022

      I opened a new account. At Arrowhead Credit Union. With a new account number. I Submitted new account information to SSA. Arrowhead returned my disability check to SSA office. The results are I've been discontinued from Social Security Disability. I'm a cancer victim with no financial resources.

    • Nathan A

      Date: 10/29/2022

      Nathan A

      Date: 10/29/2022

      I opened an account here in addition to my bank at Wells Fargo, and this has been the absolute most insulting experience I’ve ever gone through, I’ve have been considering moving to a credit union instead of a bank anyhow, but I’ve recently had a young adult family member who is a college student come into my care. The easiest thing was to keep my finances for helping this individual separate from my own, and I was attempting to do business with Arrowhead so that I could transfer money between accounts for ease and track them easier. When linking the accounts together, I experienced some errors from Wells Fargo’s end, and attempted to clear them up from both. I ended up locked out of my Arrowhead online banking for reasons unknown, and I attempted to contact them over the phone about both issues. After explaining my issues, I was transferred to a different person, who I understand now to be a manager of sorts. This person took on an inquisitive tone and began to question my reasons for opening an account while I had one open at a different bank, with condescension. I said these are personal matters, and asked if I was doing something wrong, I was told “no”. I ended up forced to explain my situation because I wasn’t being helped. I made it clear that I am the main account and cardholder, but I was being treated as if I was doing something fraudulent. I was told the account should be functioning and to try again the next day, I did and to no avail. A day later, and I went to my local branch. The gentleman who assisted me really tried to help me and go to bat with sincerity, but I was told the person on the phone was likely a manager in that building. While trying to sort my situation out, he said my account was essentially closed and they chose not to do business with me, and rather than being notified, they allowed me to attempt on my own believing that my account was functioning, and that is the most outrageous part of it all, wasting my time with carelessness.

      Arrowhead Credit Union

      Date: 11/03/2022

      Hi ******. We value our members and care about the comments you shared regarding your recent experience with us. It sounds like you were able to speak with one of our managers about our decision to close your account. We are sorry you were left feeling frustrated. If we can help answer any other questions, please call us at ###-###-#### and ask to speak with our VP of Operations.

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