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Business Profile

Tree Services

HLI Tree Services Inc
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for HLI Tree Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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HLI Tree Services Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of transaction 04/27/2023. amount paid for the service 2,000.00 the business committed to cut down 6 eucalyptus trees. and guaranty me that they would not re grow again. after being cut down and poisoning the stumps. the stumps are re growing again and fast. stumps need to have the new growing branches cut down/removed and re apply a good amount of poison, to stop them from re growing again. i called the supervisor his name is ******* *******, he is who give me the estimate and was here during the removal of trees. i call him he did not answer me, left message and text him and send a email too, explaining the issue hi dint get back to me. a week later i called him again on 7/6/23, we talked he said that he will try to take care of it but not right now in till possibly when they come to do other work in my area. its been two weeks since i last hear from him. it seem to me like he thinks like I'm a easy target and not be responsible and or take care of any wrong doing. invoice number- 1185 section 8.

      Business Response

      Date: 06/11/2024

      the second complaint thats requesting a refund we went to small claims court and the judge told us to give them a partial refund so Im in the process of getting a cashiers check but not what they wanted because you know we did what they requested. If it didnt work, you know they had to re-poison those stumps but anyways

      Customer Answer

      Date: 06/14/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    HLI Tree Services Inc is BBB Accredited.

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