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Business Profile

Wholesale Bikes

Yamee Bike

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Bikes.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 750S PRO directly from Yamee website. Received a wrong model older 750s (non pro). I had contact with the number listed on the website. That person agreed a wrong model was sent. Twice they stated a supervisor (possibly from *****) would contact me. I have heard nothing from any supervisor and no resolution so far. Many differences between the regular 750s and the 750s PRO.Easy search for that info. **************************************************************************************************************** Buyer beware. Now they are stating they sent the correct model despite the photo proof of all the missing upgrades to the pro model. ***** paint ***** fenders ***** battery ***** display ***** screws ***** connecting rod ***** brakes ***** controllerHopefully ****** will back my proof.

  • Initial Complaint

    Date:09/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a Yamee Bike XL Plus on May 17, 2023. The bike arrived with severe and safety relevant damages. Without using the bike I tried to return the bike (as Yamee Bike assures its customers on their website), but the company would not let me return the bike. Instead they offered me a partial refund. After dozens of emails, I ultimately accepted, but only if Yamee Bike will still honor their one year warranty. They agreed. A few weeks later, the bikes controller and the battery showed signs of malfunction (controller did not work properly, battery discharged way to fast, etc.). I contacted their customer service 32 times, and never reached anybody. After many attempts I received a text message telling me that my issues will be forwarded to the support headquarter in ***** and I should be sending an email. I sent 16 emails and 25 further text messages. No response. I have asked my credit card company to provide their extended warranty, but they refuse because the Yamee Bike's warranty is still in place. I am now left with a dysfunctional bike and have no way to contact the company for remedies. Yamee Bike's offer of a warranty is a fraud and consumers in good faith should be informed about this scam. Reading the other reviews it seems to me that I am not the only one with such experiences.

  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an Electric bicycle from this company and it arrived two weeks late, and a component was broken already out the box. I contacted them and they sent me a new one. The bike still was not able to turn on after the new LCD screen replacement. I contacted them over 3 weeks ago and theyre not helping me at all find a solution to this issue. I keep contacting them but they reply once a week. They are being hard to work with. Its been almost two months since I got the bike and yet I still can not use it.

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ebike arrived on July-29 2023 with MULTIPLE defects. Two serious safety issues. Two issues in the motor that left the bike inoperable. Shipping damage to the bike's frame. The rear air shock had a bad chamber, resulting in complete air loss. Will not hold air. I reported to Yamee within 12 hours of receipt. The motor on my bike cuts out under load, and cuts out under acceleration at 15MPH. Settings are set to a class-3 bike. I sent Yamee 3 videos documenting the problems. Initial discussions with customer support indicated they would send replacement parts. I rejected this option. I am not their bike repair service. I paid for a new, fully functional bike. Their sales terms and conditions clearly indicate they will refund or replace defective units. I requested an exchange for another bike (their policy). They refused to do this. And when I pushed them to follow their own policy, they went dark and no longer respond to my emails. Completely ghosted me. Their "phone number" goes straight to voicemail. My only option now is legal action, which is unfortunate.

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before May 30, 2023, I entered **** chat with Yamee Bike about purchasing a new battery for a 2021 Yamee XL bike. The Yamee customer service ***** **** me, the battery would take a half a month to fabricate, then it would be shipped to **** paid $499 on 5/30/2023 to Yamee Bike for an e-bike battery with the order# ****. My complaint with Yamee, is It is now a month after June 14th, when the battery should've been shipped. I had been given the run around through ************* chat till July 13th when I received an email from Yamee, saying, "I'll let you know the tracking number once the logistics company sends it to me."Today is 7/16/2023, I still havent received any tracking Info. from Yamee Bike. Ive lost confidence in Yamee to actually provide me on a timely basis the commodity I ordered.

Yamee Bike is NOT a BBB Accredited Business.

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