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Business Profile

Wholesale Major Appliances

AKDY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Major Appliances.

Reviews

Customer Review Ratings

1.38

Average of 8 Customer Reviews

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Review Details

  • Lesa C

    Date: 01/09/2025

    I ordered AKDY's Matte Black 7.9-in Waterfall Shower Panel System with 3-way Diverter from ****** in July 2024. It was installed in October and malfunctioned immediately. I reached out to ***** in customer service to replace the unit (or at least to send replacement parts) in late October. First, I had to send pictures of the malfunctioning unit. Then I had to send proof that I had purchased the unit. (I forwarded a copy of my Lowes credit card, which included invoice number as receipt.) Then they wanted the receipt from Lowes, which I physically obtained, scanned and sent. Then that wasn't good enough and they requested further information, at which time, I lost my temper. I have talked to AKDY multiple times and send multiple emails. To no avail. Two days ago, I received the shower part to the shower, but nothing else. I have finally given us and bought another unit for installation, as my bathroom has stacked stone installed and I need that specific part for the rock opening. This has gone on forever and a) I am displeased with the quality of this shower system b) their customer service ***** and c) so does their warranty. If the new system fails, I will have to pay lots of money to a plumber and tile person to reconfigure my bathroom to install another shower system from another company. (Did I mention this was for a disabled Vietnam vet who has to use a wheelchair to shower and he hasn't been able to use this thing since October?????) I will not do business with these people ever again. Not worth the pain.

  • Moe a

    Date: 11/22/2023

    very nice bathtub i love it. very elegant and i like the quality

  • Ron R

    Date: 10/26/2023

    Worst range hood *** DO NOT BUY FROM AKDY! HORRIBLE PRODUCTS RANGE HOOD PURCHASE IS A POS!!

  • Karl W

    Date: 08/27/2023

    Purchased the range hood product and found it is of very poor quality with no support for parts. The filters are not available and the circuit board failed after 2 yrs. Terrible product.

  • Daniel W

    Date: 06/06/2023

    Absolutely horrible. Purchased an Island Range hood four years ago and it stopped working. Called AKDY and they no longer carry the parts needed to repair it. What company doesn't carry repair parts for a model that is only four years old? Tried to fix it myself and because it is all digital it is impossible to fix. Piece of junk.

  • Shirley H

    Date: 04/04/2023

    I purchased a shower panel in 2019. The spray wand is broken so I contacted ADKY to get a price and availability. I also sent a picture showing the broken part. So far, I'm getting the runaround. I've been asked for my shipping address before getting a price and now I'm being asked why I need these parts. I find the service to be unacceptable. We will not be ordering from this company again.

  • Drew L

    Date: 03/07/2023

    I purchased a tub filler from AKDY. We had purchased the unit early on in the process of building a new home so did not get installed for nearly a year. Once installed it immediately began leaking. I contacted the company for replacement as the included warranty card said the unit was covered for 5 years on the main body and 2 years on parts. They emailed and said that product was only covered for 1 year and would not warranty it. I provided them pictures of the warranty card in the manual and they said that was wrong and would not warranty it. This company is dishonest and fails to stand behind their products.

  • Kim L

    Date: 09/18/2022

    Bought a claw foot tub, came scratched. Someone car moved their initials in it. I returned it and reordered giving them the benefit of a poor employee. The second tub was worse. Dirty, scratched, gouged and the box didn’t sit flat, obviously you could see their were issues, the drain and metal parts were just thrown in the tub which scratched it more during shipping.
    I have never seen so many quality issues with a product. I build a lot of houses and never again will I buy from this manufacturer.

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