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Business Profile

Computer Repair

Just Tech Solution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 19, 2025, I took my Apple iPhone 14 Pro Max to have the original glass screen repaired after it was dropped and damaged. By June, the screen had stopped recognizing my Face ID, and it would not respond to touch to light up. It started going dark during phone calls, and eventually, it ceased to turn on after calls, rendering me unable to access my phone. I returned to the establishment on June 19, 2025, to demonstrate the problem. The employee contacted his supervisor, and after a prolonged discussion, they informed me that there was nothing to repair at that moment, but I could return if the issue recurred. Unfortunately, the phone went black again on June 24, 2025, prompting me to drive back to the business. The same employee called his boss again and informed me that I was beyond the 30-day period. Nowhere on the repair receipt does it indicate a 30-day limit. I explained that I was advised to return if the problem reoccurred, which it did. The business owner is requesting that I pay again for a new screen, despite the fact that the one they installed is evidently defective, as it failed after only two months of use. I am now unable to use the phone at all, and it is merely two years old. The business should refund my money, as I will need to seek another service provider to replace the screen again. They did not provide any form of customer service ************************ nor stand by the products they purchase for installation on iPhones. Attached receipt clearly shows there is no 30-day period noted on the receipt from this business.

Just Tech Solution is NOT a BBB Accredited Business.

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