Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All-State said they were going to send me a replacement camera 2 different times I called and multiple times I messaged them they said the camera was on the way 2 different times it would be sent to my home in 4 to 5 day but never received it. They said my claim was approved but no camera. Now they want 2 send me a gift card I don't want a gift card I want the camera I payed for. I also bought a SD card and a wifi repeater for the camera. All-State said on the phone there is no problem we will send a replacement camera but they lied to 2 different times.
Business Response
Date: 01/02/2024
Dear Mr. ********************* style="font-size: 0.875rem;">
I understand that the claims process can be intricate, and I acknowledge any frustration you may be experiencing. However, I would like to clarify that we are not affiliated with All-state, we are a payment processing company.
We wish you the best of luck with your claim, Mr. ************
Thank you for your understanding and patience as we work to address your situation.
Kind regards,
*************************** PMP
Director of Marketing
tel: ************
www.usag-inc.com
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