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Business Profile

Architect

Universal Drafting & Design

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired **** to draw up a very simple set of plans for a bedroom remodel in May of 2020. He requested 50% up front which I paid. On July 26th, after sever messages asking for a status update, **** called me with questions about the drawings but said he would have them to me with a few days. It is now the end of September and I still do not have plans.I have sent email, text messages and voice messages but have not heard back. I have attempted to call several times but it goes to Voice Mail but his mailbox is full. This leads me to believe there are likely other people also having issues with getting plans done.

    Business Response

    Date: 09/27/2022

    ****,

    We apologize for the delay in getting drawings to you. I have emailed you the finished set for submittal as of 09-27-22/6:38pm. We included all of the submittal documents you will need to fill out when you take the plans in for submittal. We recognize that the drop in communication is on us and we will make sure to not allow that to effect your project in any manner moving forward. Sorry you felt that you had to reach out to the BBB to get a response. We recognized weeks back that we had not gotten to your project as soon as we had hoped and informed you we would not be billing you the remaining amount for the plans. In the 20 years we have been doing this I have learned not to do smaller projects like yours but, in an effort to help your situation I felt we could have squeezed it in and gotten it back out. We clearly were not able to. We hope that that you are able to move forward and recognize that no additional fee to you is a small token of our apology and sincere desire to always do right by our clients regardless of the outcome of a project. We fully understand that you were always more than willing to pay the balance and we are simply just trying to do what we can to make it right by you. Please let me know if there are any comments from the city and we will jump on them without delay. I do wish you the best and take full responsibility for the lack of service you received. 

    Customer Answer

    Date: 09/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Universal Drafting & Design is NOT a BBB Accredited Business.

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