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Business Profile

Auto Repairs

Legacy Automotive Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromsusan n

    Date: 02/02/2024

    1 star
    Bought my car in to try and fix the gear shift. They charged me $140.00 just to tell me they have no idea what is wrong. If they do NOT know about a car make/model they should have said something upfront. Now I'm out my money and on a fixed income it doesn't help me. They should also have a sign NO FREE ESTIMATES so you can judge weather or not to have them look at your car. I would give them a minus star. No help what so ever and they know that they were in the wrong they never called me back to see if I was coming in for them to continue the diagnosis.
  • Review fromRoberto M

    Date: 07/12/2023

    1 star
    This is a AAA repair shop they should be ashamed to have any connection to this business. Repair work incomplete- the cooling system hoses were not properly connected and fluid flushed out of the engine. The actual work replacing valve covers gasket was don’t in a Mickey Mouse fashion and basically and probably damaged my timing belt guides. The only reason I know this information I had to take it to another shop to repair the mistakes done by Legacy Automotive. What made it worse is the fact that the technician was blaming the water pump as the main issue for the cooling leaks.

    Legacy Automotive Repair

    Date: 07/15/2023

    Thank you for your review. We try to make sure that all of our customers have great experiences. It’s clear we didn’t accomplish this for you, so we’d like to apologize. We’d love to get some more feedback from you so that we can further improve as a business. Please give us a call at (***)***-**** so that we can discuss this issue with you further.

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