We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Technology Services

Esri

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning well more than a year ago, but intensifying over the last two months, I have been demanding that this business stop sending paper mail addressed to a former resident of my home (this resident vacated this property more than ten years ago) and to update this person's address to reflect their current address. And, yet, mail addressed to this person continues to arrive.I received written assurance, date and timestamped "Wednesday, February 28, 2024 4:27 PM", that the problem had been resolved. However, jut yesterday, as has happened over and over and over again, more mail addressed to this long ago resident arrived. When I reached out to the company (again) yesterday also in writing to demand that they stop engaging in this behavior, I received a duplicate assurance that "this time" the problem had been fixed. Given the long history of this company's failure to accomplish my request (and knowing first hand that the former resident has also made repeated attempts over the last year+plus to convince the company to update it's mailing database to reflect his current address) I am now forced to reach out to your office for assistance in resolving this absurdly simple matter.

    Business Response

    Date: 04/12/2024

    In this complaint, a non-Esri customer has been receiving two ********************** trade publications that were intended for a former resident of Kai's current home.  *** has been unsuccessful in have Esri stop sending the publications to ***'s address.

    Esri's Marketing team was made aware of this issue in January 2024 but the unsubscribe website that processes such requests experienced downtime, resulting in a backlog of over 1000 unsubscribe requests. Esri was able to process the request on February 28 but, unfortunately, this was too late to stop the distribution of the April editions of two trade publications by the contractors that Esri uses to manage distribution.  As a result, *** received the April editions. 

    I have escalated this issue to the team manager, who confirms that *** has been removed from the distribution list and should not receive any further editions of these publications. Additionally, the manager plans to reach out directly to *** today with this message.

    Esri apologizes for the inconvenience both to *** and to the rightful recipient of the publications. 

Esri is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.