Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Nissan of Redlands to see if I could refund my 2024 Nissan Kicks and was told I owe to much on my car and the sales representative told me to have my kicks repo and he talk me into getting a 2025 Nissan *entra anyways I put ****** down on the *entra I never even drove it off the lot I told the sales representative that my boyfriend has cancer and my hours were cut at work I've been calling the finance office for two months now they keep saying we will call me they haven't even tried to call me all I want is for them to refund my ****** as soon as possible the sales representative is Angel * at Nissan of Redlands I have a lot going on in my life

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived at the dealership on January 27th at 9:20am and the representatives were busy with other customers. Eventually, a rep became available. He asked for my phone number and looked at the computer and stated, Oh, your warranty has expired! After he said this I felt screwed! I do not remember this mans name, however, he was a younger male and was stationed at the far end of the kiosk towards the soda machines. I then stated, What? What do you mean? An appointment was made by you to repair my car and now the warranty is expired! He then said he would check and ask ****** about it. As soon as he said this, ****** came around the corner near the soda machines and said hello and that he would take care of me.My car was ready about 12pm. ****** comes and gets me and checks me out and I sign the paperwork thinking that my car was serviced and repaired as they stated they would do. First of all my car was not near the finished service car line. ****** begins walking over to another car, thats not mine. Hes trying to hit the lock button, but it is not my car and I told him, Thats not my car. ****** had to hit my alarm just to locate where my car was parked. My car was parked near the garage as if it never got serviced! My concern is that they have been lying and jerking me around. First, the platinum oil change is expired. Without notice. Then, I have a faulty seal, that they TOLD ME was still under warranty and would repair it. They did not. My car is still leaking fluid. I feel betrayed and I'm fearful to take my car back to that facility in Redlands again. Now my car is leaking and I am fearful of the actual cost with an outside mechanic because I do not trust any representatives from or at Metro Redlands Nissan. I want my car repaired properly under my warranty and I want to feel comfortable that they are operating with integrity. I do not wish to continue to wonder if they are actually doing the repairs, especially from a corporation such as them.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car and long story short the car was returned but when it came time for me to get my down payment back this dealership gave my down payment to someone else and is now ignoring my calls and doing everything in their power not to pay me my money back

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . personally I don't recommend this dealership even tho I have bought new n used cars from here . a year ago I actually bought a used car and ever since the first month I've been having problems with it . they " fix it " but it's never actually gets fixed . I have tried to trade it in but I'm " negative " 10k &” there asking for 5 or 6k down payment too get out of this trouble . &” even tho im still am having trouble with a car a bought from them im trying to wrking something out but at this point I just want too get rid of this car it’s been such a headache from the start and nissan of Redlands has been no help too me &" the fact I take it so they can get it check &" a few workers that have helped in the pass actually advise me to get rid of it ?and ask for a big down payment and I find it sad because at the end of the day I have videos and pictures of wha it dose &" how it acts up . I understand it's a used car but at the end of the day they should make a effort as a " team " to wrk with me &" not ask for a big down payment and say " that's the only way out " why Is it that with the car I traded it they were able too help me out with it a bit more actually they actually paid for more then wha it was worth n &" with this one that actually has problems with it &" I have shown proof of they don't offer the same service ? I took it on Thursday of last week for it too get checked pick it up today because they " checked it n the boss didn't want too send it too Mercedes because they would charge 270$ for it too get checked n it wouldn't be needed " I was told by the worker " & after I picked it up it happened again it started acting up . It's sad and depressing how nissan of Redlands works because they tell me I didn't purchase extended warranty but I was never offered extended warranty on the vehicle . In my opinion and I do understand we all have different service . :(( I'm just sharing my year experience with nissan of Redlands

  Business Response

  Date: 05/31/2023

  Good morning, ******. 

  Thank you for bringing your issue to our attention, I am truly sorry for the inconvenience and hardship this vehicle has caused you. I would like to get more information regarding your matter. Let me do some research on the problems the Mercedes has had, and I will reach out to you later today. I am confident that we will be able to find a solution to your problem. 

• Initial Complaint

  Date:11/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late April, Metro NIssan sold me defective vehicle. I paid a down payment of $10,000 and Alaska US Credit Union paid Metro Nissan around $26,900. Approximately two weeks later, The vehicle was showing a defect in transmission. I called Nissan dealer and was told to bring it in to verify. Sales person Suzy, asked me to drive. She was at passenger seat. We drove for a few miles, and we concluded that transmission was defective. Suzy told me she will tell her manager and I will get a new car. On May 13, 2022, I was told that Nissan will give me better vehicle if I pay down payment in the amount of $1400. I paid. I was told my payments would be $404.50 per month rather than$345.60 I was to pay for the defective car. I was asked to sign substantial amount of papers. I did. To agree paying a little higher payment, I expected to get my $10000 down payment back and the loan with Alaska US Credit Union to be paid off. I was not informed of any loan company to get new loan. I was willing to pay agreed amount. After I signed all the papers Dealer falsified my signature on two documents. and added $3400 to the cost of the vehicle. "Security Plus" $2400 and "Easy Care" $1000. I did not sign these documents. Eager to get properly working car, I signed papers believing the representations made to me. I was not presented with opportunity to examine the documents and after completion of signing I expected to get the copies and have a chance to rescind if I find anything not agreed upon. I received no copies of any documents I signed, I received the car. On May 23, Nissan sold the loan to Front Wave at their own discretion, unknown to me. August 12, Front Wave requested full coverage insurance be placed on the vehicle I obliged shortly thereafter. After I informed Front Wave of getting the insurance, on 09/06, Front Wave informed me to pay $1947 for their insurance. I am 81 year old man and cannot afford to be gouged from all the sides. I want my money back.

  Business Response

  Date: 11/25/2022

  Thank you for your feedback Mr. *****. I will have my General Sales Manager reach out to you shortly to help you find a resolution. We appreciate your patronage and patience. 

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/07/22 I took my vehicle (2020 Nissan Versa) in for a scheduled oil change (appointment was made online 3 days prior due to 3 phone calls made within a 15 minute time span and not one called answered from the service department) with the choice box picked for a complimentary ride home. Upon arrival no service personnel come out to greet but customer has to go inside until recognized/acknowledged by a service tech. I was checked in and told the service tech that I would not be waiting for the vehicle (oil change, tire rotation with check engine light on) but for their shuttle to which he responded they do not offer (he ended up finding me an employee to give me a ride home). I paid a little over $100 for the service (battery diagnostic done, no problem and engine light was off) which included a series of 3 prepaid oil changes. Two days later check engine light is on, made an appointment online AGAIN because service department does not pick up their phone. Took in the vehicle on 10/17/22 and waited with my elderly 93 year old dad. While waiting I was approached by sales to see if I could trade in my vehicle and I said I would wait for the car yet the salesperson came back and said that my car would not be ready until Wednesday because of the problem, so while seeing if I could trade in the vehicle I went to the service department to be greeted by a service tech who was not assigned to my vehicle yet she took the time to check until my service tech ***** said that there is a problem with service code P1 and my car would not be ready. I asked why not tell me immediately instead of waiting for 3 hours in their waiting room and he said they are not allowed to approach customers when with sales people and I replied that I was not with a sales person the first 3 hours.
  What I want: either a refund of the 3 oil changes that I paid for OR apply that to my current vehicle (I ended up trading in the vehicle because my commute is over 100 miles 5 days a week).

  Business Response

  Date: 10/18/2022

  Good afternoon *******,  

  
  

  I am very sorry to hear about the tough time you have had dealing with our service department. I will be more than happy to credit a new 3 pack oil change to your 2023 Kicks and give you a 2nd fuel top off for the inconvenience. Let me know when you would like to stop by to redeem that with us. Thank you for notifying me, please do not hesitate to contact me in the future if you have any further concerns. 

  
  

  ***** *******

  General Manager

  ************* *** ***

  ********@metronissan.com

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Furthermore the service manager reached out to me per phone call and that meant a lot to me for I understand how all businesses are short staffed yet the quality of customer service should not be below average.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  please if someone can contact me I've been dealing with violence of nissan for almost 2 years now they've sold me two lemons and have taken advantage of me I need help and don't know what to do please help someone can contact me at area code 9*********** my name is ******** ******** again I have contacted lemon law lawyers also Redlands of nissan has given me two offers on the second lemon that they sold me please it's a lot a long story I'm losing sleep I'm a single parent of four children I haven't slept in months and now the lien holders have repossessed the car I need advice on what to do I'm currently trying to get a loan to bring the lien holders account current so that I can take repossession of the vehicle please nissan Everett Redlands laughed in my face and told me to get a lawyer please help me they've taken advantage of me it's affected me I've lost my job due to this in the very beginning I lost my job back in May due to them not fixing the vehicle in the vehicle living in the dealership please help please contact me

  Business Response

  Date: 10/14/2022

  Hello Ms ********, I am very sorry to hear about your unfortunate situation. I would like to hear more about it and try to help you find a resolution.

  Please contact me at ************* ext *** at your earliest convenience. 

  
  

  Thank You, 

  ***** ******* 

  General Manager

  Customer Answer

  Date: 10/19/2022

   I am rejecting this response because:
  
  
  

  Good Afternoon Ms. ** ** *****, I have a some more updates in regard to Metro Nissans response to the complaint.
  
     I went to the meeting and it didn't go well, Mr. ******* over talked me and my daughter, disregard all the stress and troubles they causes me. When my daughter and I tried to express the troubles and problems we had with the car he told us that the problems were minor and he also implied that the anxiety I had with the entire experience, and I quote "A claim to have anxiety."
  
  
  When I told him about his employees in the service/ parts department and how they refused to document why I was constantly brining the car up there for repairs he undermined that and said yes even though they're supposed to document them as receipts, they did not and that was the end of it.
  
  
     The entirety of the meeting was, scare tactics, yelling, blaming, finger pointing and we got no where,  the conclusion of the meeting ended in him telling me to give him a few days and that was it, I'm not satisfied with that respons nor do I feel anything was resolved, I feel he could be dragging this out in hopes of me to cut off contact with BBB, but I refuse. So I request you keep the complaint open as "unresolved." Thank you again for your time and help, god bless.

  
  

  
  

  Business Response

  Date: 10/24/2022

  I would like to try having a more productive discussion regarding solutions for this issue. 

  
  

  I would like to invite Mrs. ******** along with her father (who is the registered owner of the Sentra) back to discuss finding a viable solution that is mutually beneficial. 

  
  

  Thank you

  Customer Answer

  Date: 10/25/2022

   I am rejecting this response because: I already went up there with my 16 year old daughter who understands the severity of my anxiety and was able to express my desires and needs out of this mess and he completely disregarded her and I. We came asking and pleading for better results and answers and got nothing but pointing fingers and like I said, as far as nissan and our dealings together I cannot do that again I waisted money getting there and back, had to have a job interview over the phone because Mr. ******* had us waiting for 45 minutes, and my father isn't willing to even come down to speak with Mr. *******. He's not a push over and firm on his word and he rejected the offer to come in. I also have an intense job hiring process to go through and it needs my full and undivided attention at all times because it's very tedious. So thank you, but no thank you.