We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Travel Agency

Harr Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

This profile includes complaints for Harr Travel's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Harr Travel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Harr Travel

      300 E State St Ste 216 Redlands, CA 92373-5235

    • Harr Travel

      745 Orange St Redlands, CA 92374-3211

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a complaint against Harr Travel regarding a Norwegian Cruise Line (NCL) cruise booked through them on July 29, 2024. The cruise, scheduled for December 11, 2024, became problematic after a post-booking itinerary change by NCL on September 9, 2024, which made my daughter ineligible to travel due to NCLs policy on sea days and age limits. This was a situation that Harr Travel should have foreseen and warned us about.Our travel agent, *******************, failed to assist adequately. He claimed the CEO of Harr Travel, ***********************, was using his "connections" with NCL to secure a full refund, but after a day of waiting for updates, we had no choice but to cancel under NCLs 50% cancellation policy to avoid losing 75% of our payment.Harr Travel did not:Warn us of potential eligibility issues.Provide prompt or meaningful support in securing a refund.Act in a transparent or timely manner, leaving us at a financial loss.I request that Harr Travel be held accountable for their inadequate service and lack of communication, which directly led to our financial hardship.Thank you for your attention to this matter.

    Harr Travel is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.