We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Outpatient Surgery Center

Advanced Ambulatory Surgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outpatient Surgery Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sought services at this medical provided on 6/6/2024. Account#***** for patient ******* ******. We paid $695.50 for the estimated patients portion for services. However, health insurance paid the provider and the patient portion should have been $402.15 and we are owed a refund of $293.35. We contact the provider on 7/24/24 and were told they would process our refund. We have followed up numerous times since then (8/8, 8/22,8/23, 9/3, and 9/10) without any resolution of our issue. I spoke with **** Poneroff -the office manager on 8/23 and she assured me the issue would be resolved and it has not. Since then I have gotten no response to my follow up calls. This is ridiculous that this is 3 months post services and they continue to delay in refunding me the overpayment.

    Business Response

    Date: 09/18/2024

    This patient is absolutely correct. They are due a refund in the amount of $293.35. The notes in the medical record do indicate that this patient reached out to our billing company and requested a refund, and it was still pending as of today. I have contacted our Account Manager at the billing company and made them aware that their inaction has led to our patient being very unhappy and frustrated, to the point where they felt their only recourse was to file a complaint with the BBB. I have also contacted the patient and was directed to speak to her mother. I have left a detailed message with the mother (******) apologizing and also letting her know that we will process her refund today and it will be in tomorrow's mail. 

    This is not how we want to do business and this poor customer service is embarrassing and unacceptable. I will be taking this up with leadership at the billing company and will also be investigating if there are any others outstanding as well. 

    Thank you for bringing this to our attention so we could resolve this. We received this complaint in today's mail, the letter dated September 12, 2024 and the postmark of September 16, 2024. 

    If there are further questions, please reach out to me directly at ****************************************** or ************.

    Thank you,

    **** **********, Administrator

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had surgery May 1, 2023. They told me I had to pay a deposit before I could have my surgery. I pay them $648.45 which is what they asked for up Front.when my claim was submitted to my insurance company I only owed them$424.80. I have been trying to get my difference paid back to me for the last couple of months. They have been giving me the runaround since I first started calling them back in May. I spoke to them two weeks ago and they said the check would be in the mail as of today August 9. I still don’t have a check.I have made numerous phone calls and asked for supervisors, but nobody is refunding the money.I still have not received the check for $223.65.

    Business Response

    Date: 08/15/2023

    We received the complaint today via US Mail. I contacted the patient immediately and apologized for the delay in processing her refund. I did explain that we use an outside billing service and they did document speaking to her and that it would take take to verify and process her refund. I also looked at all documentation and do see that the delay in refund did take longer than it should have. Her refund was mailed last week and she should be receiving it. I have also reached out to our account manager at our billing company to discuss this case and my dissatisfaction with their processing time. They are looking into it. I unfortunately can't fix what is done, but I did express our apologies again to our patient and let her know that we do our best to estimate what the patient's co-insurance / deductibles will amount to. We use a software program that takes into consideration her specific plan and the procedure the surgeon has ordered. 

    The patient seemed satisfied with our call and my apology and that I would be making every effort to prevent these type of delays in the future.

    I do have back-up paperwork of the patient estimate, the explanation of benefits and the notes from the billing company, but since this all relates to private health information, I'm not including it. 

    If there is anything else I can do to clear up this complaint, please let me know.

    Thank you

    **** **********, Administrator ###-###-####

    Customer Answer

    Date: 08/16/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive the check 8-15-23 thank you for your help in this matter.

Advanced Ambulatory Surgery Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.