We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Tokyo Japanese Restaurant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Reviews

This profile includes reviews for Tokyo Japanese Restaurant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tokyo Japanese Restaurant has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Tokyo Japanese Restaurant

      660 E Redlands Blvd Redlands, CA 92373-5242

    • Tokyo Japanese Restaurant

      34428 Yucaipa Blvd STE B Yucaipa, CA 92399-2474

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Kenneth R

      Date: 09/22/2024

      1/5 Stars - Appalling Experience, *************************** My family and I were left feeling humiliated, disrespected, and utterly disappointed after our second visit to this sushi place. The servers' shocking behavior has left a sour taste in our mouths.We were initially told to "sit anywhere," but soon after, we were abruptly asked to leave due to supposed seating arrangements. The real reason, however, remains unclear. Was it discrimination? Ethnicity-based profiling? The uncertainty only adds to our outrage.The female server's cold, unfriendly demeanor made our experience even more unbearable. Her dismissive attitude and complete lack of empathy were ************* paying customers, we deserved respect, courtesy, and basic human decency. Instead, we were treated like unwanted ************ the management: If you genuinely care about your customers, take immediate action!1. Hire staff who value diversity and inclusivity.2. Provide comprehensive training on customer service, empathy, and cultural sensitivity.3. Ensure your establishment welcomes ALL patrons, regardless of background.Until then *Warning:* Potential customers, beware of discriminatory practices and subpar service.Additional Incident - ******************************* sharing my previous review about the poor service and potential discrimination at this sushi place, I received a disturbing message from *****, allegedly affiliated with the business.******* message was condescending, dismissive, and shockingly aggressive. She labeled me a "nasty fellow" for speaking out about our legitimate concerns and accused me of "victimizing" myself.Her tone was appalling, and her words reeked of gaslighting and intimidation. It's unacceptable for a business representative to:1. Personalize criticism 2. Dismiss customer concerns 3. Use derogatory language 4. Attempt to silence and belittle ******* actions demonstrate a profound lack of empathy, professionalism, and respect for customers.

    Tokyo Japanese Restaurant is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.