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Business Profile

Screen Printing

Merchconnectioninc.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/25/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never got a product that I ordered 3 weeks ago. I have not received shipment info. I’ve attempted to contact them several times, only to get a generic email reply. What I ordered was a Christmas gift that I never got.

    Business Response

    Date: 01/12/2023

    Order ******
    UPS - **************************

    Purchased December 5, 2022. Shipped December 6, 2022. This package was delayed with UPS as a result of the weather issues in the Northeast. It was finally delivered on Dec 28, 2022. We were in correspondence with the buyer, and sent them their tracking info as requested, and informed them that the package was delayed in transit with UPS. We also advised that they could use their Route package insurance to file an insurance claim at any time due to the delay, and that they could keep the shirt either way. We have not heard from the buyer since. They are welcome to email us if they'd like to return the item for a refund in light of the UPS delay. 

    I have attached our correspondence with the buyer here as well, being how the claim that all they received were automated responses from us are untrue.

  • Initial Complaint

    Date:12/23/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extremely poor customer service. I have paid for preorders and they have taken upwards of 5 EXTRA weeks to get to my home-when inquiring about the delays, I’m just told it’s due to freight issues. I have never received a package on time from Merch Connect. I recently ordered a T-shirt that was IN STOCK and it still hasn’t gotten to me. Ordered over three weeks ago. Contacted them and was ignored. Emailed again and was sent just the tracking number, no apology or hello here’s your tracking-nothing but the number. After tracking, our local post office said that it could not be updated because there was an issue with Merch Connect. Still waiting on a response to that question.

    Business Response

    Date: 01/17/2023

    I'm not certain what order this is in regards to, but I searched the customer's name and email in our system and found the following:

    Order ******
    Placed on January 6, 2023
    Shipped on January 7, 2023
    Currently in transit via UPS - **************************

    Preorders for albums are a common item that we sell, though this order does not appear to include a preorder item. If a buyer is not comfortable with a preorder for an album, they can let us know, and request an refund at any time. 

  • Initial Complaint

    Date:12/05/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company and have not received any information about my item. I have emailed them twice no response I opened a refund request from paypal and takes time at this
    point I just want my money back. Order number is ****** they keep sending generated emails. They say it takes from 3-5 business days but its a lie.

    Business Response

    Date: 01/11/2023

    Delivered on December 12 at 1:57PM via USPS:
    **********************

    A copy of the customer's order, and their tracking information are attached for reference.

    This was the address provided to us at checkout:
    ******** *******
    **** ****** ***** ***
    ** **** ** *****

    If the customer believes their package was stolen, they can use their insurance to file a claim at:

Merchconnectioninc.com is NOT a BBB Accredited Business.

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