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Business Profile

Storage

U-Stor-It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for U-Stor-It's headquarters and its corporate-owned locations. To view all corporate locations, see

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U-Stor-It has 2 locations, listed below.

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    • U-Stor-It

      832 W Colton Ave Redlands, CA 92374-2930

    • U-Stor-It

      8737 South Ashland Avenue Chicago, IL 60620

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to a recurring billing issue our payment is overdue. We always pay by credit card over the phone. We are a small animal welfare non-profit and do not have someone authorized to pay that lives within 50 miles. It is used by volunteer animal rescuers. They refuse to let us pay off the inflated bill by phone. They say we must pay in person, in cash, or they will seize our animal rescue items and auction them off. Further they are charging us $100s in fees to access if we do come in person and pay cash.

      Business Response

      Date: 08/01/2023

      Issue has been resolved. 

      Customer Answer

      Date: 08/01/2023

       I am rejecting this response because: The simply extorted our non-profit organization and effectively stole from us. They did not care one wit about the complaint or action from the BBB and did exactly nothing in regards to it. 


      Business Response

      Date: 08/15/2023

      Hello, in regards to this complaint just to bring to your attention this is about a tenant who has been late on payments since last November. They signed a month-to-month lease agreement that states where all late fees are applicable after so many days according to ********** Pre-Lien and Lien laws. After being 31 days past due of non payment ********** Lien law along with our lease agreement signed by tenant states all the late fees and lien fees that were part of the complaint and as policy any units in the Lien process have to be made in cash. This was something not done directly to this customer but the outcome of non-payment. As for now the matter has been resolved meaning payment was made to bring balance to current.

    U-Stor-It is NOT a BBB Accredited Business.

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