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Business Profile

Carpet and Rug Cleaners

S.W. Carpet Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16, 2024, I had scheduled to get my carpet cleaned from S.W. Carpet Cleaners, a company I had used in the past. They came and picked up my carpet from my home on the same day and I paid $300 for a carpet deep cleaning using the Zelle provided to me by the person picking up the carpet. The new year came and I had still not received my carpet back. After a week of calling both ************ (the company) and ************ (the person who picked up the carpet) they finally returned the carpet on January 7, 2025 and charged me a delivery fee of $50 using the same Zelle. The carpet was returned exactly as it had been picked up and was not cleaned. For over a week, I called the company at ************ at first to see if they could send someone to actually clean it and after not getting a response I continued to call to get a refund. Every time I called they would say the manager would call me back in the next two days, sometimes saying they would call me in the afternoon, because he was the only one that could provide a refund but I would never get a call back. Sometimes the receptionist would just hang up.

S.W. Carpet Cleaners is NOT a BBB Accredited Business.

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