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Business Profile

Exercise and Wellness

Flobility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 15 November 2022 Amount of money : 250 Usd for a 6 months subscription that I should be having till 15th may but they restricted my access on 4th April without prior notice due them getting ****** off cos I reported their scam and their continued thechnical problems (last one not being able to enter the website for days without prior notice). The subscription consisted on an app and web ( which content is different) for 6 months, but for a long time the app was not working properly, so they had to change app, and then for 3 days the web was shutted down without prior notice, so I kept missing days of access of my paid 6 months. And after 4th April I can't access anymore, even though I paid to access till may 15th.The business did not try to solve anything, just blocked my access 41 days before my subscription expired. Their service is horrible, they have technical problems all the time, and their customer service ***** big time, they don't answer emails half of the time, and don't even bother to sign their emails so you never know who are you talking to. Their app have problems since the beginning, and they had to change it to a new one, the app and their trainerize ( site so you can do workouts from computer) kept failing and logging you out, so you need to keep signing in all the time without being able to do the workout, and they count that as if you did 1 workout.Fron 1st April to 4th April their site was down without prior notice to clients, so I opened a PayPal dispute. The guy answer there in a rude and unprofessional way, lying and saying I entered his site 56 times ( which of course I did over the course of 4 months cos his badly set trainerize site and first app kept logging me out, which it was easily seen as it counted as if I had finished 40 minutes workout in 3 minutes lol. Of course they did not show that part to PayPal.Screenshots of how I can't enter, emails, and my payment to them

Flobility is NOT a BBB Accredited Business.

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