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Business Profile

Home Accessories

Architectural Mailboxes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mailbox from home *********. We installed it and disposed of our old mailbox. We did not realize until a few days later that the door was bent and the paint was already scratching off where the handle was as well. The door does not move up and down well. I Tried to reach out to the manufacturer for a replacement because well I cannot simply "return" the mailbox. We got rid of our other mailbox and do not have a replacement. I also do not want to purchase another one without getting a refund for the damaged one. The manufacturer was no help and neither was **********. All I am asking for is to be sent a new mailbox that is NOT damaged so that I can return this other one!! It's not that much to ask for I don't think!

    Business Response

    Date: 07/12/2025

    Hello,

    I have talked with ******* and she has returned the mailbox to **********. She appreciated me contacting her and I am handling the way this was handled with **************** **** I let her know if there is anything I can do in the future to please let me know. I feel she is ok with everything now. If you need the emails that we sent back and forth I will be happy to send those or if she needs to contact you I will have her to. 

    Best Regards,

    ****** **********

    **************** Supervisor

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They sent me a replacement mailbox and made it right. Thank you! 

    Sincerely,

    ***************************rs. Clearly I had a non-functioning product. They are scamming people out of their money with a faulty product.

    Business Response

    Date: 08/14/2024

    Hello,

    I am just being made aware of this problem. I have contacted the customer and apologized. I asked them to please send me the address they want the mailbox and post shipped to. A replacement will be shipped to them as soon as I receive the address. This should have already been replaced. We do honor our products and make sure our customers are 100% satisfied. 
    Have a great day.

    Sincerely,

    ****************************;                                                                                                                                                                                                                                                                                                                                                 **************** Supervisor                                                                                                                                                                                                                                                                                                                                          Architectural Mailboxes                                                                                                                                                                                                                                                                                                                          **************************

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 3 mailboxes from this company. The boxes came with lifetime warranty. In the first year they all failed and company replaced all 3. The new boxes all failed after a year as well. They then sent me 3 Different style boxes under the warranty. Now all 3 boxes are failing again. The company refuses to replace them again. I originally bought 3 mailboxes with lifetime warranty and I want 3 replacements under the warranty but company is refusing my request.

Architectural Mailboxes, LLC is NOT a BBB Accredited Business.

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