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Business Profile

Office Supplies

Digital Dolphin Products

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A representative from Digital ******* ******** called our office and spoke with my client service representative trying to sell ink products, she let him know she was unable to answer his questions and forwarded him to one of my technicians. He asked my tech model numbers and would not take no for an answer, my tech let him know multiple times we were not interested in buying their products and that she was not authorized to make any financial or vendor decisions. A week later we received ***** with an invoice of ******** I emailed the rep and let them know we would not be paying the invoice and that my staff specifically told them they were not authorized to make a financial decision on behalf of the business but have not heard back.

    Business Response

    Date: 11/01/2022

    Business Response /* (1000, 8, 2022/10/21) */ My apologies for the delayed response. I was not part of the conversation to confirm the 3rd party statements, nonetheless, I do want to apologize to **** on behalf of Digital Dolphin for any miscommunication and inconvenience. DDP does not condone unauthorized solicitation, we do contact businesses to offer savings with Net terms. We also offer the opportunity to return product within a timeframe if the product is dissatisfactory. In this case, ****'s email was received and turned over to our RMA Case Department. We sent a return label on 10/3/22. The product was returned and the invoice has been credited in full. DDP welcomes feedback whether or not favorable for our company, this helps us to review and improve in needed areas. Respectfully, *****.

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