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Business Profile

Data Processing Services

I Pass, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a rental car from 8/29-09/01. I created a pay by plate account to pay the tolls I accrued. Now there is $3.60 pending on the account for tolls 9/21 when I no longer had the vehicle. Illinois ******************* and ******** spoke to me about this. ****** was extremely rude and unpleasant and when I asked to speak to a manager for further clarification, she kept repeating the same thing. I asked for a manager multiple times before she hung up on me. I called back and spoke with ******** who stated the tolls cannot be removed due to the fact that the license plate wasnt removed from my account until 10/10 and to ignore the constant texts and emails I am getting for this balance. I do not feel that ignoring the problem will make it go away. There needs to be resolution into this as I shouldnt have to pay for tolls I did not accrue after proving them the rental agreement as requested. I also shouldnt have to hold outstanding debt in my name that isnt mine.

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/13/23 I had to use the tollway for a business trip. I am from out of state, and since there is not one manned toll booth or way to physically pay while traveling I set up an iPass account with all of my information to cover any toll expenses as the website instructed. Fast forward to today I recieve a bill in the mail for not only the tolls, but a $3 fee for each toll missed. Almost $30 in late/service fees for tolls I had already set up to pay and was never invoiced for!! I was checking my account weekly and not one bill, in fact there still is not one mention of any due toll fees!! I contacted customer service and was told there was nothing they could do and that I just had to pay! Ridiculous!! I did everything I was supposed to do and I'm still expected to pay for late fees that are in no way my fault!? This system is nothing more than a scam to extort money out of travelers and should be illegal!!!!

I Pass, Inc. is NOT a BBB Accredited Business.

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