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Business Profile

Drone Manufacturers

Skyfront

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drone Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a UAV (drone) from Skyfront, the Peremiter 8 in beginning of april. I am based in ********* so I did the trip to ********** to do the training and pickup the equipment. We paid a total of ******** USD to skyfront including the training. We did a quick test on the field to check if the drone were ok, and at this moment it was working as expected. But when I returned in ********* and tried the drone, this one failed and got issue from the first day. So we asked support from the manufacturers but all their advices didnt change anything to our problem, the drone remain unusable and very dangerous. They proposed to bring back the drone to ** and repair it but we lost all trust in the equipment and do not want to risk the equipment that is carried by the drone (about 150k USD) so we asked them to take back the drone and refund us only the equipment price (means that I am not asking them to refund also the training and my trip expenses to ***). The drone and the maintenance kit is about ******** USD. But they proposed to refund only 50% of this amount. we feel like we were scammed And need assistance to solve this problem. Mostly because of this issue with the drone, we estimate our lost about ****** USD because our client canceled one of our contract due to this issue and we spend a lot of money trying to follow the advice of skyfront and try to solve the problem.

    Business Response

    Date: 08/31/2022

    We worked with the customer day-and-night to remotely diagnose the issue. We eventually concluded there was a problem with poor fuel quality on the remote island where the drone was operating, rather than an issue with the product itself. Regardless, we offered a full refund as requested and the customer has since accepted. 

    Customer Answer

    Date: 09/01/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **************

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