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Business Profile

Educational Research

Deepdyve Research

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Research.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4, 2024 Deepdyve Research took $59.00 from my banking account. I tried to call and only got the voicemail. I left a message for someone to contact me. I then sent an email to their customer service and someone responded saying they do offer refunds within the first 30 days but that I couldn't have my money back because my account was sent to chargeback and therefore they were blocked from refunding my money. That is a lie because I have not contacted my bank about this charge yet. Now I no one will respond to my emails or phone calls. They said my account had been deleted but that is also a lie because I can still login and see my account is active.

    Business Response

    Date: 04/05/2024

    This user signed up for two week free trial and did not cancel by the end, so their credit card was charged. They wrote to complain and we attempted to refund them, but because the charge was still processing we were unable to complete the refund. The code the bank returned to us was the same code as they return when there has been a chargeback, so we asked them to check with their bank. By the next day the charge had processed and we were able to give them a refund.

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have request for someone to contact me so I can cancel my subscription and no one will contact me back. I used my work email to start my account and I can no longer receive emails from this company due to the security risk/block. I have reached out number times and I am still be charged $49 a month. I was charged last month and today.

Deepdyve Research is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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