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Business Profile

Marketing Software

Projectpro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription in the month of September 2022 and asks them to remove all my card details and they agreed for that and I asks them to remove all my account details from their database and they promise that they willnt charge again because I cancelled my subscription but they charged me again on January 1st. I dont know why they are wasting my time for this.

    Business Response

    Date: 01/14/2023

    Dear BBB team and *********,

    First of all, I would like to apologize for the inconvenience caused to you. I checked with my team about the issues that you have raised and found out the following.


    1. Your previous 2 charges of $389 have been refunded to you.

    2. You had not canceled your subscription because of which your card got charged again this month. This is typically done by the customer by logging into their account and clicking on cancel subscription. But since this was not done - we had to contact the payment gateway manually cancel your subscription so it doesn't get charged next year.

    3. We cannot refund the amount that was charged this year because the customer has already raised a dispute with the bank claiming fraudulent charges. So the bank has already withdrawn the charges from our account - so we don't have the option to refund. Although the company has not done any fraud here (the card was charged because the customer had not canceled the subscription from his end ) - we have accepted the dispute from our end to close the dispute so the customer can get his amount back.

    4. From our end, we have refunded all the charges and canceled his subscription so he will not be charged again in future. We do not store any credit card information - so there is nothing else to delete from our end. 

    On behalf of the company I would like to sincerely apologize to the customer for the inconvenience caused. 
    Have attached screenshot from the payment gateway indicating - that all charges have been refunded.

    Thanks

     


  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signup for their subscription on June 2021 and they said refund available if I dont like the course in the first 90 days, but they said they will update that to 18 months. Now, I am asking for my refund but they gave only 50%.

    Business Response

    Date: 10/01/2022

    Hello,

    There was some miscommunication with the customer. The customer was given the 18 month extension and was promised the refund option will be kept open for the entire ********************************************************* June 2022 (this year) - he was given a 50% refund and retained for 18 months. 

    But I guess it was not clearly communicated to him that he no longer has the refund option. Anyways we connected with the customer and informed him about the misunderstanding and have assured to refund him.

     

    Thanks

    Customer Answer

    Date: 10/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Projectpro is NOT a BBB Accredited Business.

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