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Business Profile

Public Relations Counselor

Reputation.com Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Relations Counselor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Joined Reputation Defender (RD) almost a year ago. Spoke with ****** ****** to see how it all worked and explain what my concerns were in wanting my personal info taken down. I was assured that this will happen and everything sounded just like what I was looking for. He promised to remove my personal info and chargd me $1000.00. I signed on with their promise of sending me a quarterly report. ****** did connect with me and told me everything was fine and my info was in removal mode. Then *** ***** took over my account. ****. Not a problem. I did receive some reports but they told me nothing I didn't already know. Never spoke with ***. All I wanted was my data removed and if that was happening then I was fine. I made no further requests of RD. I trusted they were doing what they said they would. Early 2025, I got an email from *** asking about my renewal, which was still 3 plus months away. I said I was not sure and to get back to me as the date got closer. I eventually contacted *** in early ****** asked for a re-price and he upped the price by $200.00 and I started to not feel comfortable and wanted to know more. He was not forthcoming with my concerns. I ******d my name and shockingly, all my personal information was right in my face, everything from every site ** had promised my info would be removed. This was just a few days ago and I am still under the yearly contract. Contacted ***, he told me "he disagreed" and I then sent him a copy of the first ****** page of many pages. He claimed I was reading it wrong, that I didn't understand whatever. I was very angry and yet he was still presuring me to sign up for another year and he would send a docusign for me to sign. He took no responsibility, and put the **** on me. I sent the ****** page, never contacted me again. I am livid as I trusted RD and course the loss of my money which was a total waste. They never performed the service for a year that was promised. He never apologized for what happened.

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent an email from this company that appeared to be from another company I had done business with (*********************). I filled out a review that I thought was internal, but it turned out to be a public 3rd party review. The review is not a reflection of how I feel about the company, and there doesn't appear to be any way to correct the review or remove it.

Reputation.com Inc. is NOT a BBB Accredited Business.

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