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Business Profile

Publishers Internet Guides

Yummly

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yummly's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yummly has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yummly

      601 Marshall St Redwood City, CA 94063-1621

    • Yummly

      610 Walnut St Redwood City, CA 94063-2049

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I received a Yummly Smart Meat Thermometer with wireless Bluetooth connectivity as a wedding gift just over 2 years ago. The thermometer is a Bluetooth device that is inserted into meat during cooking, and the internal temperature of the meat can be tracked in the Yummly app on a smart phone. This week, we received a message that Yummly intends to shut down its app, thus making the thermometer non-functional, as the temperature cannot be read without use of the app. We contacted Yummly's customer support, and they offered a $30 refund for a device that retails at around $100. We expected this device to be useful for many years to come, and it is in perfect working order at the moment. So we would like a full refund of $100 so that we can buy a replacement that is of similar quality as this product.

      Business Response

      Date: 11/25/2024

      Date: November 25, 2024

      To: ************ Better Business Bureau

      From: ******* Alfaro Executive Staff - *********************

      RE: Complaint ID ******** ***** ******


      ***** ****** filed a complaint with your office regarding a Yummly Meat Probe. 

      I called Mr. ****** and I left a message to call me back. However, Yummly Meat Probe is handled by Yummly customer service. They have their own policies. Yummly consumers will receive appropriate reimbursement measures based on the purchase date of their product through ************** We cannot alter the resolution made by them.


      Sincerely,
      ******* ******
      Executive Staff
      *********************


      Customer Answer

      Date: 11/25/2024

       
      Complaint: 22588011

      I am rejecting this response because: Whirlpool is the parent corp of Yummly, and it appears that Whirlpool has made the decision to shut down the Yummly app, which renders our product obsolete. So if Whirlpool is responsible for ending the useful life of our product, then either Whirlpool or Yummly needs to reimburse us for the replacement cost of that item. It is not sufficient for Whirlpool to claim that Yummly has its own policies when ********* is responsible for Yummly terminating the operation of its app.

      Sincerely,

      ***** ******

      Business Response

      Date: 11/26/2024

      Date: November 26, 2024

      To: ************ Better Business Bureau

      From: ******* Alfaro Executive Staff - *********************

      RE: Complaint ID ******** ***** ******


      ***** ****** filed a rebuttal with your office regarding a Yummly Meat Probe. 

      Yummly Meat Probe is handled by Yummly customer service, not Whirlpool. They have their own policies. Yummly consumers will receive appropriate reimbursement measures based on the purchase date of their product through ************** We cannot alter the resolution made by them, as previously stated. Whatever the offer is from Yummly ************** that is the offer made by the company.


      Sincerely,
      ******* ******
      Executive Staff
      *********************


      Customer Answer

      Date: 11/26/2024

      I filed this complaint against Yummly, ***** and it seems that BBB submitted the complaint to Yummly's parent corporation, *********. ********* is now saying they have no control over Yummly's policies, so I do not understand why the complaint was submitted to ********* to begin with. Please advise whether this complaint can actually be submitted to Yummly. Thank you.

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company's domain is used as a phishing scam operation, and is used to harass individuals at random.

    Yummly is NOT a BBB Accredited Business.

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